support

4 Mar 2013 - 1:34am
0
Joe Ortenzi
2008

Join the eye-opening challenge of the IxDA [Sydney Chapter] mentoring program

 

Hello fellow Interaction Designers

"eye-opener", "excellent", "enthusiastic", "challenging" were some of the words used to describe round one of the Sydney Chapter mentoring program.

Once again, we'd like to thank the participants from round one for their patience and giving their time and experience; we invite them to continue with the program should they wish. The program ran from Sept-Nov 2012 and involved 15 pairings. We elicited feedback from this inaugural group to improve the program and are ready to roll out and expand the next session.

25 Jan 2011 - 12:54am
0
3 years ago
5 replies
Terms:
Dave Malouf
2005

MIX11 Open Call Voting is open 2 big IxDA folks to vote for

<plug>

Yup! i'm going to do it. Just like people did for SxSW, I'm going to do it here too.

Myself and Kevin Silver (2 people who have put a ton of sweat into ixDA over the years) have talks that need your votes in order to be presented at Microsoft's annual MIX event (#mix11). This is an event that is a great space for us to push IxD into the developer community. There are other talks that fill that space as well, so take a look after you vote for me and Kevin. Here are direct links to our talks.

11 May 2009 - 11:34am
0
5 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

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