18 Mar 2009 - 6:57am
Marcus Coghlan

Examples of the impacts of good design on customer service centers.

Hi all,

I'm currently involved in a project focusing on improving
efficiencies in a membership enrollement process.

The applicant will now be able to submit most enrollment details
online, but will still have to supply supporting documentation
(original hard copies) for review by mail.

Staff will, on receipt of the supporting documentation, associate it
with the online submission and review the material to assess
eligibility as a member, finally notifying the applicant of the

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