searchui

gnudelman
2009

Site User Assistance: Aspirin Versus Vitamins

Web site user assistance that consistently exceeds customer’s
expectations can catapult your company to legendary status and create
brand equity you can measure in billions of dollars. However, making
Help a strategic asset for your company is an arduous task. To shed
light on this important topic, I have teamed up with Tricia Clement,
a renowned cognitive psychologist and Web site user assistance
expert.

gnudelman
2009

Starting from Zero: Winning Strategies for No Search Results Pages

I am kicking off my new Search Matters column by starting from zero:
with the article about no search results pages:

http://www.uxmatters.com/mt/archives/2009/02/starting-from-zero-winning-strategies-for-no-search-results-pages.php

....and I'd love to hear your feedback and suggestions.

Thanks!

Greg Nudelman
http://www.GregNudelman.com
P.S.

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