18 Jun 2009 - 10:53am
6 years ago
5 replies
Peter Merholz

Biz models and design Shaun Inman's Fever

On Jun 18, 2009, at 1:19 PM, Vishal Iyer wrote:

> Business model is most definitely *not* a part of design

Wow. This statement made me choke on my ale (I'm in London).

Business model is definitely part of the customer experience, as Jeff
Bezos so admirably pointed out:
""Internally, customer service is a component of customer experience,"
he says.

Frank Long

Out of Box Experience - 5 ways to make it work

The out of box experience (OOBE) describes the users first interaction
with a product or service. In the technology sector this first
experience invariably involves plugging stuff in, installing some
software and crossing your fingers in the hope that the product will
work. The problem is that, in far too many cases, it doesn’t.

Recent conducted by Accenture in the US shows that each year
consumers return millions of electronic products – not because they
don’t work, but because customers think they don’t work.

19 May 2009 - 4:25pm
6 years ago
5 replies

Elements of User Experience: Strategy Plane & Scope Plane Sample

Hello Experts,

While I am reading the Jesse James Garrett's "The Elements of User
Experience", in the chapter Strategy Plane & Scope Plane, he talked
about the documents that a Experience Designer should create.

Does anyone know the sample? I am actually started in to this field,
and I am newbie, so I am looking for samples and ideas that how the
Expert put it in to the real life scenario.

So if anyone knows about it, would you please let me know?


Mudassir Azeemi a.k.a. BonGeek

5 May 2009 - 6:43pm
Tony Tulathimutte

UX / Design / Marketing workshop recommendations?

Does anyone have recommendations for great workshops they've attended
in the Bay Area recently, having to do with UX, design, or marketing?
A full-day or half-day workshop would be ideal. I've read through
the IxDA events listings, of course, but would like to get the input
of the whole community. Thanks!

martin vian

JOB: User Interface / Interaction Designer, Columbus, Ohio

User Interface / Interaction Designer in the Columbus area

We need another interaction designer to help shape user experience
for a high-volume B2B information site. We operate really big
database / search platforms for several well-known business
publishers, but this job is focused on our own flagship business
information site which averages about a million page views a day.

30 Apr 2009 - 11:02am
6 years ago
1 reply

[EVENT] UX Book Club Boston (with Steve Krug) - May 6th

Hi everyone,

Long time lurker, first time poster.

I started a branch of the UX Book Club (http://uxbookclub.org) here
in Boston (more info: http://uxboston.com) a few months back.

Our 2nd meeting is this coming Wednesday, May 6th @ 7PM at Betahouse
(http://betahouse.org). We're reading "Don't Make Me Think" by
Steve Krug. Best part is, Steve has agreed to come.

Please RSVP at the Yahoo!

9 Apr 2009 - 2:14pm
6 years ago
4 replies
chip trout

UX Roadmaps

I manage a small UX team within the Product department of a .com. As
part of the overall company strategy each department leader has been
tasked with creating a (gulp) 5 year road map of their respective
departments. I'm not a business school grad and have only seen road
maps and have never created one. Has anyone out there done such a
thing for a UX group and if so do you have any advice or resources
that might help me out.

I would appreciate any feedback.


2 Apr 2009 - 12:32am
6 years ago
4 replies
Johnny Wooder

Google Reader: The Good and The Bad

After playing around with Google Reader, yes it is my first time, I
found it to be an amazing web app. However, I also found some awkward
stuff going on, for example:

- Add a subscription button: Searching feeds and adding using one
text field? Doesn't really line up in my mind.

26 Mar 2009 - 10:53pm
6 years ago
54 replies
Richard Dalton

Its Just UX

During the closing plenary of the IA Summit on Sunday, Jesse James
Garrett said that “Information Architecture is not a profession …
and neither is Interaction Design … we have and always will be User
Experience Designers”. I’m paraphrasing a little from memory (the
podcast isn’t out yet) - but the gist is there.

I’m a big believer in this viewpoint (and I chaired the IA Summit
last year!).

2 Mar 2009 - 9:06am
Lillian Medby

[Event] Qualification for the UX Challenge (Arctic edition) is open

I'm one of the insane people organizing UX Challenge, Arctic edition
(http://www.ixda.org/discuss.php?post=38434) :-).

To sum up for those of you who haven't followed the recent
discussion: The aim is to create a prototype of a web based system
that will create dialogue between people in a conflict.

The case we're working with is the Israeli/Palestinian conflict. We
are inviting representatives from both sides of the conflict to help
us gain insight and understanding about how we can help them.

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