I currently work for a Fortune 500 company as a User Experience
Designer/Manager. I was brought in to help enhance the user experience
of certain applications both web and desktop. My problem is not many
people see the value of user experience. As with most public companies
they only care about the bottom line. UX is looked as an expense and not
an investment. I wanted to ask if anyone here had compelling data about
what Fortune 500 companies are spending on UX and the return on
investment they are seeing.
There is a "magic place" that exists between user research
(speaking with your users & stakeholders), taking all that goodness
and designing the product with that in mind and speaking to it.
Often, user research can fall into a chasm because there is no up
front thought put into how it can translate into the design.
So what has worked well for you?
* How do you translate findings from user research into design?
* What do you plan for up front in your user research to help
communicate your design?
* What do you use to tell a story around and to the design?
A friend and sometimes client told me over lunch this week, "I think
of you as the usability guy." I didn't much care for this, because
I think of usability in terms of activities rather than an identity
to aspire to. It got me thinking about related terms, like "user
experience" (UX), and its cousin, user-centered design (UCD).
This full-time position is with Sears Holdings Online Business Unit
User Experience Group. Please submit your application at http://www.searsholdings.com/careers/
and use the requisition ID: 64061BR to locate this position.
Job Title: Information Architect
Business: Sears Holdings Management Corporation
Location: Hoffman Estates and Downtown Chicago
Sears Holdings is seeking an experienced Information Architect to
join our User Experience Team.
So, I've spent much of the last month thinking about what Activity-
Centered Design (or ACD) might be and where it fits into other design
approaches. This long-winded email is an attempt to get these thoughts
Before I start, the last time we went around on this, there was a
sentiment of "Who cares what we call it? My clients/co-workers don't
care what it is, as long as I produce great designs.
Lately a lot of senior folks seem to be railing on user-centered design.
Now, I thought UCD was the idea of putting the users in the center of the
design choices. To do that, you can do it with a bunch of methodologies, or
visit the users in their native habitat then keep them in mind later, or
invite them to pick up a pencil and draw you some interfaces somewhere along
the way. And none of these seem like a particularly bad practice when done
in context of what you are trying to accomplish.
I've been following the frequent allusions to Google, 37signals, Facebook,
et al (including Jared Spool's presentation) as evidence that UCD is somehow
broken with interest. There's no debating that these products have been
successful, but it is also worth considering that they are the exception,
not the rule.