Dana Chisnell: Real Users Don't Do Tasks

5 Apr 2012 - 1:08pm
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While the Web has evolved from flat documents to being fluidly ambient, we’re using the same user research and usability testing methods and techniques we were using in 1994. We know that conducting usability tests can tell us where people get frustrated. What will testing reveal about frustrations with interactions people have with other people online? When interaction is protean, how do you derive a task scenario? What are the success criteria?

When you have large-scale social, individual workarounds turn into functionality and social norms. Etiquette evolves organically. What’s that test look like? In this session, Dana will boil these questions down to 5 major issues UXers working in the social Web are grappling with and share experiences from pioneering researchers.


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