new book: Service Design (Polaine, Løvlie, Reason)
14 Mar 2013 - 9:53am
(apologies for cross-posting)
Greetings; just a note that Rosenfeld Media released its newest title yesterday. FYI...
SERVICE DESIGN: FROM INSIGHT TO IMPLEMENTATION by Andy Polaine, Lavrans Løvlie, & Ben Reason; foreword by John Thackara Rosenfeld Media; March, 2013. 216 pages. http://rosenfeldmedia.com/books/service-design/
is an eminently practical guide to designing services that work for
people. It offers powerful insights, methods, and case studies to help
you design, implement, and measure multichannel service experiences with
greater impact for customers, businesses, and society.
Book site: http://rosenfeldmedia.com/books/service-design/ Table of contents: http://rosenfeldmedia.com/books/service-design/table-of-contents/ 93 Illustrations: http://www.flickr.com/photos/rosenfeldmedia/sets/72157632731881073/ FAQ: http://rosenfeldmedia.com/books/service-design/faq/ Testimonials: http://rosenfeldmedia.com/books/service-design/testimonials/