Professor Gloria Mark
from the University of California, Irvine will be giving a talk on multi-tasking in the
School of Information and Library Studies (SILS) at University College Dublin (UCD). The talk will be on
September 13th from 12-1PM and will held in SILS 107. SILS is located
upstairs on the right of the UCD campus book store.
I've known Gloria for a long time and she's an exciting speaker who
always critically examines topics that we can all relate to. Her work on multitasking may be of interest to designers. I'd
encourage you all to attend her talk! If you have any questions about
the talk, feel free to contact me! Talk details are below. Please
is a way of life for information workers. In this talk I will present a
set of empirical results from fieldwork observations and experiments
which detail the extent to which information workers multitask with
digital data and will discuss how multi-tasking impacts various aspects
of collaboration and communication in the workplace. Multi-tasking
changes with collocation, gender, and interruptions. I will report how
people compensate for interruptions by working faster, but this comes at
a cost of experiencing higher stress. I will also report on a recent
study where we cut off email of people in an organization for one week
to understand how email affects multitiasking behavior. We found that
without email in the workplace, people multitasked less and experienced
lower stress. These results challenge the traditional way that most IT
is designed to organize information, i.e. in terms of distinct tasks.
Instead, I will discuss how IT should support information organization
in a way consistent with how most people were found to organize their
work, which is in terms of working spheres, thematically
connected units of work. I will also discuss how the results present
opportunities for new social and technical solutions to support
multi-tasking in the workplace.
is a Professor in the Department of Informatics, University of
California, Irvine. Her principle research areas are in human-computer
interaction and computer-supported cooperative work. Her research
focuses on the design and evaluation of collaborative systems. Her
current projects include studying multi-tasking of information workers,
IT use for resilience in disrupted environments, and Big Data analytics.
She received her PhD in Psychology from Columbia University. Prior to
joining UCI in 2000, she worked at the German National Research Center
for Information Technology in Bonn, Germany (now Fraunhofer Institute).
In 2006 she received a Fulbright scholarship where she worked at the
Humboldt University in Berlin, Germany. She has been the technical
program chair for the ACM CSCW’12, ACM CSCW'06 and ACM GROUP’05
conferences, and is on the editorial board of ACM TOCHI and Human-Computer Interaction. She is the author of over 100 peer-reviewed publications and her work has also appeared in the popular press such as The New York Times, the BBC, Time, and TheWall Street Journal.