Does anybody have any success stories to share about succesfully getting the company they work for to implement UX considerations into the development process and perhaps create a UX department that oversaw all of this?
Little bit of backstory:
I work for a small software development company (70-80 devs) that develops software for scientists in a niche market. We are growing very nicely. We have big communication issues but because "everything is fine", efforts to take UX more seriously are mostly ignored.
I (and a few colleagues) have a really hard time convincing management, so I'm looking into what journeys does a typical interaction designer go through and what was the key to taking them more seriously.