What would be your first five actions to jumpstart the development team to creating a best in class mobile experience?

12 Aug 2011 - 11:37pm
3 years ago
3 replies
1449 reads
John Chin
2008

If you were starting at a new company as the first mobile UI person what would be your first five actions
to jumpstart the development team to creating a best in class mobile experience for the customer?

Comments

13 Aug 2011 - 4:06am
Charlie Kreitzberg
2008

Hi John:

Here is my 4am thinking:

  1. Understand the company's business strategy and think through how my UI activities move the company's strategy forward.
  2. Work with the development team leadership and agree on what the scope of my role would be and how decisions would be made and how conflict will be handled.
  3. Find some low-hanging fruit -- UI issues that are acknowledged to be problematic and demonstrate how I can fix them.
  4. Facilitate a discussion with key development staff to answer questions and establish myself and role within the development community.
  5. Find the people in the company who "get it" and develop alliances with them.

Best,

Charlie

============================ Charles B. Kreitzberg, Ph.D. CEO, Cognetics Corporation

Voice: 609-799-5005 x235 Fax: 609-799-8555 Mobile: 609-947-0909

www.cognetics.com

-----Original Message----- From: ixdaor@host.ixda.org [mailto:ixdaor@host.ixda.org] On Behalf Of John Chin Sent: Saturday, August 13, 2011 2:53 AM To: charlie@cognetics.com Subject: [IxDA] What would be your first five actions to jumpstart the development team to creating a best in class mobile experience?

If you were starting at a new company as the first mobile UI person what would be your first five actions to jumpstart the development team to creating a best in class mobile experience for the customer?

18 Aug 2011 - 9:06pm
Diana Wynne
2008

What Charlie said. 

And also:

Work with the core team to identify characteristics and needs of typical customers and then together visit those customers to validate/invalidate your assumptions. If you can't visit, call or schedule virtual walkthroughs over Skype. Demonstrate how valuable and easy getting customer feedback can be.

Host a fun mobile activity for your team--a scavenger hunt, a productivity competition--that would be challenging with the current applications. Help your team develop understanding and compassion for the needs of its users.

21 Aug 2011 - 6:26pm
Jared M. Spool
2003

I would make sure that, somewhere in your first five activities, is spending time watching real users interact with either a mockup of a design or a close competitor of what they'll build. Nothing helps designers get their problem-solving gears engaged than watching people interacting with a design.

I'd also suggest you check into Adaptive Path's Good Design Faster workshop. (Note: AP's Brandon Schauer is giving this full-day workshop at UIE's UI16 Conference, coming up in November. http://uiconf.com )

Hope that helps,

Jared

Jared M. Spool, User Interface Engineering
e: jspool@uie.com t: @jmspool
http://uie.com

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