Regarding linear processes or wizards that include a clearly communicated number of steps such as Step 1 of 3, Step 2 of 3, etc.. My client is a large and well-known financial company. I am coming on to a project where we are designing standards for design patterns for a system. I came across a pattern where someone designed a linear flow (for making a payment for example) when Step 3 is actually the confirmation screen saying "Thanks, payment has been made" There is nothing left for the user to do but close the dialog. While I understand that it is a screen in the process, I feel it is deceiving to the user by making him/her think there are 3 steps from the very beginning when there are really only 2 pages of things they actually need to do. Do you think this a 2-step process or a 3-step process? My feeling is it's only 2 but I'd like to get some additional opinions before I recommend that they change it.
Thanks, Alexis Antonelli User Experience Consultant http://uxconsultant.com/