Next Generation Help

11 Feb 2011 - 1:25pm
3 years ago
3 replies
867 reads
UXcited
2011

I have the opportunity to fundamentally change the way Help is done in the next generation versions of my enterprise applications. The current Help systems use old school CHM or HTML Help formats. Tree on the left, content on the right. Etc.

Have any of you fine folks stepped beyond this old style of help? Have you done something extraordinary?

I would love to hear about it.

I would love to hear your ideas!

Thank you so much.

Comments

16 Feb 2011 - 4:30pm
Jack L. Moffett
2005

I've written about lessons we can learn from games, some of which are specifically about help systems. Check out the following posts from DesignAday:

Practical Lessons from Games: Integrated Tutorial

Practical Lessons from Games: Load Tips

Practical Lessons from Games: Training Wheels

16 Feb 2011 - 9:07pm
UXcited
2011

Jack, thank you for the great information. I appreciate it, and I really love your blog.

17 Feb 2011 - 4:51am
holger_maassen
2010

perhaps that might be interessting for you ...

http://ux4dotcom.blogspot.com/2009/12/help-how-when-and-what.html

 

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