I was wondering if anyone had any advice or experience when it comes to intranet user research? Currently I am conducting a number of user interviews with colleagues across my company, but I am starting to question the size of my sample, and also how best to analyse the research.
Does anyone have any thoughts/ideas regarding my 2 current questions:
My initial plan was to interview around 45 people, which absolutely is a lot of people – but the aim was to try and ensure that I had a cross section of all of the different departments (the questions are related to their work behaviours, information needs etc, and not confined to the Intranet itself). However, I am now mid-way through (about 24 people interviewed) and am finding that the general answers I am getting seem to be the same.
Does this mean I should stop my interviews? I had initially expected the different areas of the business to have different goals and behaviours around their work, but with the exception of 1-2 clearly defined groups, it appears that most areas of the business seem very similar.
Does anyone have any advice as to how to analyse all of this data when it is completed? My initial thought was to do affinity mapping, however with such a large sample (and largely, only me doing the work) I am concerned this may be too big a task.
Another idea I had was to take the behavaiours/goals/characteristics of each group and then almagamate them to produce a single set of notes for the groups (i.e. As you would when making a persona). At present I am very open to any and all suggestions anyone may have regarding this analysis however.
Does anyone have any advice or experience relating to any of the following, as it would be greatly appreciated!