Companies that convey a great service trough multiple touch points

18 Nov 2010 - 12:52pm
3 years ago
1 reply
1027 reads
Alice Andreoli
2009

Hi all,
I have an advice to ask you. 
I would like to know which are, according to you, the companies that nowadays convey a great service trough multiple touch points.
Thank you,
Best,
Alice

Comments

18 Nov 2010 - 1:08pm
jonesabi
2006

Zappos has impressive customer service via the web (site/live chat/Twitter) and phone. And if you've meet anyone from Zappos in person they're extraordinarily helpful. Just take a look at their Twitter favorites to see feedback from satisfied folks: http://twitter.com/Zappos_Service/favorites.

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