working on a VOICE UI project for a cable company
anyone have links to best practices or guidelines regarding VOICE UI.
incidentally, I think Voice is underused in our industry
Nuance and IBM are collaborating on speech UI projects, and may have some recent publications. In the past I've noticed quite a bit of voice UI literature from Microsoft, but haven't seen much lately.I totally agree with you that voice UI is underused, except in cars and customer service purgatory. Google is waiting in the wings with its voice search interface patent (US 7,027,987). I'm anticipating that voice UI's will hit a tipping point and explode on the scene sometime in the near future and a very short time later will be everywhere. Probably as soon as the cone of silence goes into mass production.../pbWeb: http://www.usography.comBlog: http://www.virtualfloorspace.comLinked In: http://www.linkedin.com/in/uxexperts
I may recommend the following usability/UI design-oriented books:
Cohen M. H., Giangola J. P., Balogh J. (2004) Voice User Interface Design, Boston: Addison Wesley
Gardner-Bonneau D., Blanchard H. E. (Eds.) (2007) Human Factors and Voice Interactive Systems (2nd Ed.), New York: Springer
Harris R. A. (2005) Voice Interaction Design: Crafting the New Conversational Speech Systems, Amsterdam: Morgan Kaufmann