a must have checkpoints

19 Sep 2010 - 3:58am
855 reads

hey guys, been searching for a while and those are the best collection of checkpoints I could get , just thought to share it with you Cool.

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1.   Performance

a.   Can users accomplish intended tasks at their intended speed? Is the system performance fast enough for the users?

b.   Load time appropriate to content, even on a slow dial-in connection?

2.   Consistency

a.       Know the user, and YOU are not the user, interface should conform to detailed requirements, system should convey a clear sense of its intended audience?

b.   The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

c.   Users should not have to wonder whether different words, situations, or actions mean the same thing.

d.   Does the system have a consistent, clearly recognizable "look-&-feel"? Is it visually consistent even without graphics?

e.   Are there tasks that users will want to perform that are not currently supported by application and services?

3.   Error handling

a.   Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

b.   What and how many errors do users make when interacting with the system?

c.   Can the user recover from errors? What do users have to do to recover from errors? For example, Error messages should actually mean something to the user and tell the user how to fix the problem.

4.   Navigation

a.   Is there a convenient, obvious way to maneuver among related pages, and between different sections? Architecture – it's 80% of usability, Build an efficient navigational structure. Remember – if they can't find it in 3 clicks, they're gone. Shorten the distance between the user and the goal.

b.   Is the user at a disadvantage for not knowing certain keyboard shortcuts? A user has the right to know all major and minor keyboard shortcuts and features of an application.

c.   Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another.

d.   Are the links obvious in their intent and destination?

e.   easy entry into the system

f.    basic service is in remarkable place so user's doesn't miss service exist and requested it from another dept(i.e. request customer support from the sales team)

g.   User control and freedom; Support undo, redo and "emergency exit", so that in each page user knows where he is and where to go next and can return back

h.   Monitor traffic through your system. Which pages pique user interest? Which pages make users leave? Adjust your system accordingly.

5.   Functionality

a.   The system helps its visitors accomplish common goals and tasks.

b.   Online functions are integrated with offline business processes.

c.   Do the users apply the knowledge that they might have gained from using Amazon.com?

d.   Accelerators—unseen by the novice user—may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Can a one size fits all approach be used?

e.   Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time, task progress is clearly communicated (e.g., success pages or email updates).

f.    The system and applications adhere to common security and privacy standards.

6.   Visual Presentation

a.   Graphics and multimedia add value to the experience. The design should engage and guide user's eye and mind effectively?

b.   Is page length appropriate to system content?

c.   Does the application use standard “look& feel”? And the system is moderate in its use of color?

7.   Content

a.   Content is appropriate to customer needs and business goals and help user to make a decision.

b.   Content is complete, up-to-date, accurate, with no redundancy, consistent, work as integrated whole and should not contain information which is irrelevant or rarely needed.

c.   categories are distinctive, descriptive, balanced

d.   Content across multiple languages is comprehensive.

8.   Accessibility

a.   Know the technology limitations: Identify and optimize for target browsers and user hardware.

b.   Is there an easily discoverable means of communicating with the author or administrator?

c.   Is it accessible to readers with disabilities?

9.   Help and documentation

a.   Instructions for use of the system should be visible or easily retrievable whenever appropriate. Even though it is better if the system can be used without documentation, it may be necessary to provide help. The information for the decision needs to be there when the decision is needed. (Personas- )

b.   Any documentation should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large and users can actually find the solutions they seek in these materials?

10.               Branding

a.   The system provides visitors with an engaging and memorable experience.

b.   The visual impact of the system is consistent with the brand identity.

c.   The system delivers on the perceived promise of the brand.

d.   The system leverages the capabilities of the medium to enhance or extend the brand.

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