EC: BBVA + IDEO

26 Aug 2010 - 12:40pm
3 years ago
8 replies
1681 reads
Richard Carson
2010

Hi Folks,

There has been alot of honest constructive crit going on about IDEO's latest project. I've heard alot of what some of the others have said. I am curious what you guys here on the IXDA list have to say.

https://client.ideo.com/bbva/

Comments

26 Aug 2010 - 9:05pm
Bengi Turgan
2008

Richard, thanks for the post!  
There are a number of points that drives my attention at the first glance about some critical issues.
One is the flat surface on the left side of the screen. It makes possible to forget your purse, briefcase on the table. Some ATMs have a narrow slanting area where the user can sandwich her/his belongings between the machine and her/his body and when she/he steps back the item leans towards the user's body. 
Next is the lowered, slanting screen. It probably offers a more comfortable experience considering the shortened distance between the hand and the screen. However most ATMs have screens positioned higher to shorten the eye-screen distance. The shorter the distance and the flatter the screen, the less likely to catch direct sunlight and cause glare.
Another one is the font size and color. The elderly might have problems reading the small and low-contrast fonts.
On the other hand I really loved the landscape orientation of the screen and the rotation idea. Somehow I feel like I'd prefer to leave my left side open, however I'm almost sure that the direction of the rotation is based on user research.
Bests,
-- 

bengiturgan MANAGING PARTNER

bturgan@bilende.com

533.211.6846 (c)

Bilende | Kurabiye Sok. No:8 Kat:4, Beyoğlu, ISTANBUL 34435
212.243.5133 (t)
212.243.5133 (f)
www.bilende.com
On Thu, Aug 26, 2010 at 11:32 PM, Richard Carson <richard.carson75@gmail.com> wrote:

Hi Folks,

There has been alot of honest constructive crit going on about IDEO's latest project. I've heard alot of what some of the others have said. I am curious what you guys here on the IXDA list have to say.

https://client.ideo.com/bbva/

(((Plea
27 Aug 2010 - 7:06am
bdore
2010

Hi all,

it looks like a really interesting project and I'd like very much to try it out someday.

But...what about accessibility? How do visually impaired people interact with the terminal when there are no physical keys?

[]'s

Bernardo

On Thu, Aug 26, 2010 at 11:31 PM, Bengi Turgan <bengiturgan@gmail.com> wrote:

Richard, thanks for the post!  
There are a number of points that drives my attention at the first glance about some critical issues.
One is the flat surface on the left side of the screen. It makes possible to forget your purse, briefcase on the table. Some ATMs have a narrow slanting area where the user can sandwich her/his belongings between the machine and her/his body and when she/he steps back the item leans towards the user's body. 
Next is the lowered, slanting screen. It probably offers a more comfortable experience considering the shortened distance between the hand and the screen. However most ATMs have screens positioned higher to shorten the eye-screen distance. The shorter the distance and the flatter the screen, the less likely to catch direct sunlight and cause glare.
Another one is the font size and color. The elderly might have problems reading the small and low-contrast fonts.
On the other hand I really loved the landscape orientation of the screen and the rotation idea. Somehow I feel like I'd prefer to leave my left side open, however I'm almost sure that the direction of the rotation is based on user research.
Bests,
-- 

bengiturgan MANAGING PARTNER

bturgan@bilende.com [1]

533.211.6846 (c)

*Bilende* | Kurabiye Sok. No:8 Kat:4, Beyoğlu, ISTANBUL 34435
212.243.5133 (t)
212.243.5133 (f)
www.bilende.com [2]
On Thu, Aug 26, 2010 at 11:32 PM, Richard Carson <richard.carson75@gmail.com [3]> wrote:

Hi Folks,

There has been alot of honest constructive crit going on about IDEO's latest project. I've heard alot of what some of the others have said. I am curious what you guys here on the IXDA list have to say.

https://client.ideo.com/bbva/ [4]

(((Plea

(((Plea
27 Aug 2010 - 10:14am
Amrutha
2009

Hey nice post. I personally think the work done is great and liked the manner in which the human element has been incorporated. Being a design student I don't think I can judge how well it is but yes had a few suggestion or rather queries and thats basically why has voice prompts been incorporated in the entire design.

If I were to simply ask, how would one person who cannot read use this ATM.

27 Aug 2010 - 10:14am
Amrutha
2009

Hey nice post. I personally think the work done is great and liked the manner in which the human element has been incorporated. Being a design student I don't think I can judge how well it is but yes had a few suggestion or rather queries and thats basically why has voice prompts been incorporated in the entire design.

If I were to simply ask, how would one person who cannot read use this ATM.

27 Aug 2010 - 10:14am
Amrutha
2009

Hey nice post. I personally think the work done is great and liked the manner in which the human element has been incorporated. Being a design student I don't think I can judge how well it is but yes had a few suggestion or rather queries and thats basically why has voice prompts been incorporated in the entire design.

If I were to simply ask, how would one person who cannot read use this ATM.

27 Aug 2010 - 10:14am
Amrutha
2009

Hey nice post. I personally think the work done is great and liked the manner in which the human element has been incorporated. Being a design student I don't think I can judge how well it is but yes had a few suggestion or rather queries and thats basically why has voice prompts been incorporated in the entire design.

If I were to simply ask, how would one person who cannot read use this ATM.

30 Aug 2010 - 8:37am
socialamigo
2010

I think we can all agree this appears to be a step in the right direction toward better usability and better functionality. It is amazing that the machine and experience that has become a standard since the early 80s has changed very little, even as more and more of our banking/financial business is done on it. These are queries and remedies that have been too long in the making.

Questions remain though: How do these units work in the exterior environment exposed as they are to elements and theft/vandalism? Even placed in most bank lobbies, these machines would likely require reconfiguration of the physical architecture that would lead to renovation costs that banks might consider a hurdle. IDEO seems to have gotten the human dynamics and measurements right - but how do they apply to wheelchair access? Overly tall folks? Drive-through issues where they need to serve low-riders and monster trucks? Sun and glare are always a real problem, as is screen burn-out. Why not have a designated place on the shelf for personal belongings that signals the visitor with a light bell and a flashing light when transactions are finished, but belongings remain? To truly give the visitor a sense of security, wouldn't it be better to drop a video monitor onto the screen so that one can concentrate on the business at hand and not have to be wary in one's peripheral space?

Love the video about the process and demonstration of features - now that's rich media !!!

30 Aug 2010 - 4:04pm
yunustunak
2008

This is a self-service banking unit as IDEO named it, we and they are calling it an ATM for the time being but i can foresee a seperation between outdoor units(ATMs similar to todays units) and indoor self-service units like this one. Which can be a very much needed evolution for technology capable people (Generation Y if you like to use) that are not needing a teller to make banking operations. First step for a new product range. Adaptations and alterations are imminent.

They are defining the market right now and i am very much appericiating them.

Yunus Tunak

 

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