I am looking for and thinking about what would a online help file need
as interaction to be good help files.
Obviously in an ideal world, a system would not need help files if it
is 'well design'. But experience tells even though a system is well
designed, there is always people that of want to know more or would
like to have more support to use the system.
What would you consider a good interaction for online help files? Do
you have examples of good practices?