RE: [IxDA] Setting up a UX department at an agency from scratch

22 Jun 2010 - 5:34am
4 years ago
1 reply
525 reads
smitty777
2010

I would recommend reading "The Institutionalization of Usability" by Shaffer

http://www.amazon.com/Institutionalization-Usability-Step-Step-Guide/dp/03211 7934X/ref=sr_1_1?ie=UTF8&s=books&qid=1277206462&sr=1-1

//Bill

-----Original Message----- From: ixdaor@host.ixda.org [mailto:ixdaor@host.ixda.org] On Behalf Of tessa Sent: Tuesday, June 22, 2010 4:13 AM To: William Schmidt Subject: Re: [IxDA] Setting up a UX department at an agency from scratch

Numbers correspond to yours below:1) First, get them on your side - they may view you as an intrusion into the work they have been doing before you came
along.Do it carefully after watching who /really/ controls and runs the show. 2) Don't skimp on the ways to collaborate. it may be weird for them to let go of control, but the payoff is phenomenal. Lose the waterfall.3) Make them
feel like their ideas are key to the success of your endeavor. 4) Let the current team tell you. They know how they work best.5) Too much
detail for now. you will find your way, as you see how #4 goes.6) see #57)
Let them tell you how they think it should work. Modify it as necessary and
if you can let them think the ideas for modification were their ideas.  8) Make them feel like they are all one team, no us and them9) this is mine. get rid of any whiners. if you can't get rid of them, let them as close to
you as you can handle and trust (which should be little - whiners are the
unraveling of any good team).

On Thu, Jun 17, 2010 at 7:51 AM, ollie.campbell wrote:

>I've been given the chance to set up a UX department from scratch at an
>existing digital agency. > >The agency has about 70 really good people (designers, coders, the works)
>many of whom are interested in UX design. And at the moment we do a bit of
>usability testing and the odd bit of research. But my mission is to really
>put the user at the center of everything we do. > >Obviously I've got a lot of ideas for how I want to approach it, but
>basically I'm looking for advice from anyone who's done this before. > >1) If you've set up something similar, what do you wish you'd done from day >  1? >2) If you work in a UX team at an agency, what do you wish you could change >  or wish was done differently? >3) What are some of the best ways to make people in the wider team aware of >  UX issues? >4) What are the really important roles required? How should the team be >  structured? >5) How should the day by day stuff run? >6) What's the best way to document processes, tools etc? >7) What's the best way to get the team behind a methodology? >8) How do you mix designers with researchers? > >  > >And just generally any thoughts, tips, ideas, encouragement, advice would be >awesome :) > >  > >(((Plea > (((Please leave all content below this line)))

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Comments

22 Jun 2010 - 8:05am
willdonovan
2009

I totally second that.
I discovered this on Safari Book Online in random passing 3 weeks into a contract position for a prominent Aust. gov agency.It has been my guiding source when ever I feel that something is missing in a project.
I'm Now 3 yrs on and a permanent employee and have been able to not only make a name for myself but to also put structures, training materials & courses / conferences, key stakeholders, champion executives and consulting organisations in place to empower others and be able to find material that can help them with their project.
The more people that found out the more that saw benefit in a way to focus on delivering great products.
Our section is new to the agency and focused on a lot of new services, publications and information delivery systems. All conversations for a project begin with 'who is this for' and how can we talk with them and open to thinking in a different direction.
Everyone wants to produce something great that makes a difference for the people we serve and likes the idea of tools and user centred activities that can help the health of a project and get clarity around the path forward.
Smashing Magazine also had a great article on rapid prototyping noting the 'Do's' and 'Don'ts'http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/



William Donovan




On 22 June 2010 22:47, smitty777 <wschmidt@nbme.org> wrote:

I would recommend reading "The Institutionalization of Usability" by Shaffer

http://www.amazon.com/Institutionalization-Usability-Step-Step-Guide/dp/03211
7934X/ref=sr_1_1?ie=UTF8&s=books&qid=1277206462&sr=1-1

//Bill

-----Original Message-----
From: ixdaor@host.ixda.org [mailto:ixdaor@host.ixda.org] On Behalf Of tessa
Sent: Tuesday, June 22, 2010 4:13 AM
To: William Schmidt
Subject: Re: [IxDA] Setting up a UX department at an agency from scratch

Numbers correspond to yours below:1) First, get them on your side - they may
view you as an intrusion into the work they have been doing before you came
along.Do it carefully after watching who /really/ controls and runs the show.
2) Don't skimp on the ways to collaborate. it may be weird for them to let go
of control, but the payoff is phenomenal. Lose the waterfall.3) Make them
feel like their ideas are key to the success of your endeavor.
4) Let the current team tell you. They know how they work best.5) Too much
detail for now. you will find your way, as you see how #4 goes.6) see #57)
Let them tell you how they think it should work. Modify it as necessary and
if you can let them think the ideas for modification were their ideas. 
8) Make them feel like they are all one team, no us and them9) this is mine.
get rid of any whiners. if you can't get rid of them, let them as close to
you as you can handle and trust (which should be little - whiners are the
unraveling of any good team).

On Thu, Jun 17, 2010 at 7:51 AM, ollie.campbell wrote:

>I've been given the chance to set up a UX department from scratch at an
>existing digital agency.
>
>The agency has about 70 really good people (designers, coders, the works)
>many of whom are interested in UX design. And at the moment we do a bit of
>usability testing and the odd bit of research. But my mission is to really
>put the user at the center of everything we do.
>
>Obviously I've got a lot of ideas for how I want to approach it, but
>basically I'm looking for advice from anyone who's done this before.
>
>1) If you've set up something similar, what do you wish you'd done from day
>  1?
>2) If you work in a UX team at an agency, what do you wish you could change
>  or wish was done differently?
>3) What are some of the best ways to make people in the wider team aware of
>  UX issues?
>4) What are the really important roles required? How should the team be
>  structured?
>5) How should the day by day stuff run?
>6) What's the best way to document processes, tools etc?
>7) What's the best way to get the team behind a methodology?
>8) How do you mix designers with researchers?
>

>
>And just generally any thoughts, tips, ideas, encouragement, advice would be
>awesome :)
>

>
>(((Plea
>
(((Please
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