Re: [IxDA] Best practices for designing Terms and Conditions/Customer Agreement Interactions
2 Jun 2010 - 2:43pm
On 17 May 2010 22:53, Dustin Kirk wrote:
> If you actually give a crap about communicating terms and conditions to
> users, you will want to think about the big picture. That means designing
> the actual terms and conditions to be readable and presented in an elegant
> manner that doesn't turn people off.
> For a bit of inspiration, check out Alan Siegel's TED talk: Let's simplify
> legal jargon!
> http://www.ted.com/talks/alan_siegel_let_s_simplify_legal_jargon.html On
> the other hand if you are simply going to display the plain text legalese
> that we are all familiar with, then you can simply hide it and get it as far
> out of view as possible so your users don't hate you for it. -d- On Mon, May
The best experience I've had with legal documents is with the Creative
Commons  licenses. They follow that exact route and have created a
simple, readable front-end to the legal document that expresses the
same content in plain English. Granted, their licenses are extremely
simple  and are easy to adapt to that readable format.
The second best approach I've seen, one with works with more common
licenses, is the Eulalyzer program . It's a freeware application
that performs a simple text scanning and highlights the dubious words
that are usually associated with a limiting or contemptible clause
(such as those dealing with privacy, personal information disclosure,
or waiving rights).
I think the morale is, you can't hope dealing with legal documents by
providing a good layout of panels and scrollwheels. You must explain
the legal content itself in a way that's designed for laypersons to
understand instead of lawyers.