Re: [IxDA] IA - Agency Centric and Citizen Centric
12 May 2010 - 2:57pm
On Thu, May 13, 2010 at 12:10 AM, sathyanarayanan
> Could you please explain what is agency-centric and what is citizen
These terms are most often used in government projects to delineate
the difference between what are considered inward-facing
(agency-centric) and public facing (citizen-centric) tools, services,
programs, policies, etc.
With the growth of the movement towards open government (Government
2.0), there's an increase in ensuring that public sector workers,
particularly, engage with the public in changed ways, thus a marked
incre in the notion of citizen-centric service delivery.
This is the stuff that's my bread and butter. Happy to discuss more.
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