Re: [IxDA] Research Into Service Design Touchpoints
4 May 2010 - 1:57am
4 years ago
On Tue, May 4, 2010 at 6:43 AM, Simon Clatworthy wrote:
> I am working on developing tools to assist with touchpoint innovation for
> the design of services. It seems strange, but the touchpoint term has become
> central to service design and I can't find much research on the area at all.
> Can anyone help me?
I'd be keen to see the same research. I'm working on a couple of
ostensibly experience design projects at the moment, but am convinced
that they need service design approaches in order to achieve the best
possible client outcome. The clients are on the way to being
convinced, but don't really grok what I'm on about, so anything cogent
I can get my hands on is gold.
> So far, Jeff Howards blog has given me the most
> information; http://designforservice.wordpress.com/2007/11/07/on-the-origin-of-touchpoints/
Ooh. Good stuff.
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