After summer I'm starting my diploma thesis on queueing in entertainment venues, and I'm currently doing some preparatory research. By entertainment venues I mean places such as amusement parks, festivals, conferences, concerts, casinos, fairs and exhibitions.
I've found some good articles on both queueing psychology and mathematical studies of waiting lines, but I have a hard time finding any sites or papers that discusses design-related issues in queues, like building anticipation, social interactions, playing games or storytelling. I'm sure there must be some good publications regarding these issues!
Has anyone got referencial material to recommend? I'd also like to get in touch with someone in the venue/event design field, so if you are or know of a professional who could be interested in discussing it please tell me! Thanks!