Remote usability testing

11 Mar 2010 - 6:15pm
3 years ago
18 replies
2087 reads
shonar
2010

Does anyone have any suggestions for companies offering remote user testing including in-country recruiting in either Asia (Japan and China) or Europe. We are looking to test a prototype of some new site functionality and need a fast and cheap way to achieve this. Looking for something along the lines of usertesting.com.

Comments

11 Mar 2010 - 7:00pm
mjpaulus79
2009

Have you considered UserZoom for this type of project?  We are an international company with many successful international studies under our belt.  We have translated our software into 15 languages (including Japanese, Mandarin, and Cantonese), and many European languages.  We specialize in testing prototypes and can even host on our servers.  Studies usually take between 2- 4 weeks to plan, deploy, and collect data.  Check out our site at http://www.userzoom.com and give us a call for an estimate!

12 Mar 2010 - 4:30am
louisgeorgiou
2009

I can vouch for UserZoom, it's by far the best tool out there.

The cost is also very reasonable, particularly when compared to lab testing.

26 Mar 2010 - 5:21pm
harrybr
2010

You might find this site useful...
http://remoteusability.com/




On Fri, Mar 12, 2010 at 9:52 AM, Louis Georgiou <contact@ixda.org> wrote:

I can vouch for UserZoom, it's by far the best tool out there.

The cost is also very reasonable, particularly when compared to lab testing.

12 Mar 2010 - 10:17am
virtual3
2010

I have just completed a large project for bSkyb. We used Webnographer for the remote testing. http://www.webnographer.com/ They were exceptional as their value is in understanding the core nature of the research, translating this into a suitable test, running the test and then reporting back in a way that sheds light on the fundamental causes of the issues. A lot of these services are dumb online questionnaires that can do more harm than good. James Page and Sabrina Mach have been fascinating to work with. Their background in behaviour science, engineering, anthropology, ethnography, UCD, psychology is astounding. There broad range of skills makes a huge difference to the quality of work produced. I should say that I am no affiliated in any way whatsoever with Webnographer. I am a freelance UxC that knows Webnographer from the days I worked at Flow interactive. Good luck with your research.

26 Mar 2010 - 5:30pm
rongoldin
2009


Bolt|Peters. Innovative and smart people, a blast to work with.

http://boltpeters.com/

--

ron goldin

blog   http://affectively.net
folio   http://moonlid.com
twitter   http://twitter.com/tobiasblue



On Fri, Mar 12, 2010 at 7:51 AM, virtual3 <contact@ixda.org> wrote:

I have just completed a large project for bSkyb. We used Webnographer for the remote testing. http://www.webnographer.com/

They were exceptional as their value is in understanding the core nature of the research, translating this into a suitable test, running the test and then reporting back in a way that sheds light on the fundamental causes of the issues. A lot of these services are dumb online questionnaires that can do more harm than good.

James Page and Sabrina Mach have been fascinating to work with. Their background in behaviour science, engineering, anthropology, ethnography, UCD, psychology is astounding. There broad range of skills makes a huge difference to the quality of work produced.

I should say that I am no affiliated in any way whatsoever with Webnographer. I am a freelance UxC that knows Webnographer from the days I worked at Flow interactive.

Good luck with your research.

(((
12 Mar 2010 - 11:47am
Elizabeth Bacon
2003

If you want an overview of the wide variety of options available, please also refer to this previous IxDA thread (which, I will point out, is listed in the "Related threads" area of the website alongside this current thread):

http://www.ixda.org/node/19724

In particular, follow the link to the Google spreadsheet that contains a round-up of various remote usability testing systems.

Cheers,
Liz

 

26 Mar 2010 - 5:31pm
Paul J. Sherman
2010

For remote moderated usability testing, I highly recommend gotomeeting.com. I did a short writeup of a similar process using a different set of tools. It's here:http://bit.ly/9fEPxW

And Rebecca Richkus commented that GTM worked even better. After trying it, I agree with her. But your needs may vary, so check out both methods.

Bottom line, if you're looking for cheap, easy and moderated testing, try GTM or the process I described in the article.

Regards, Paul

Paul Sherman | ShermanUX E: paul@shermanux.com Ph: +1.512.917.1942

On Mar 12, 2010, at 1:09 PM, Elizabeth Bacon wrote:

If you want an overview of the wide variety of options available, please also refer to this previous IxDA thread (which, I will point out, is listed in the "Related threads" area of the website alongside this current thread):

http://www.ixda.org/node/19724

In particular, follow the link to the Google spreadsheet that contains a round-up of various remote usability testing systems.

Cheers, Liz

12 Mar 2010 - 9:23pm
Paul J. Sherman
2010

For remote *moderated* usability testing, I highly recommend gotomeeting.com. I did a short writeup of a similar process using a different set of tools. It's here: http://bit.ly/9fEPxW 

And Rebecca Richkus commented that GTM worked even better because it was non-modal; that is, you didn't have to perform an action to switch control between you and the participant. After trying it, I agreed with her. Plus, performance was pretty snappy. But your needs may vary, so check out both methods.

Bottom line, if you're looking for cheap, easy and moderated testing, try GTM or the process I describe in the writeup. 


Regards,
Paul 
- - - - - - -
Paul Sherman | ShermanUX
E: paul@shermanux.com
Ph: +1.512.917.1942
- - - - - - - 

15 Mar 2010 - 4:11pm
shonar
2010

Thanks for all these great suggestions!  I am going to assess them all individually and figure out which one is the best fit for us. I will update this thread post-testing with any interesting findings. The clincher for us is that we need : recruitment in our target market, moderation and tranlsation back to English of the test results.

Thanks again

Shona

15 Mar 2010 - 5:15pm
Sajitha Jose
2009

The best that I have known for Remote Usability Testing is UserZoom.

26 Mar 2010 - 5:21pm
Craig Peters
2007

Try www.boltpeters.com

> Does anyone have any suggestions for companies offering remote user
> testing >

26 Mar 2010 - 5:21pm
sonyugnid
2010

you can contact HFI Mumbai, Kern Hyderabad. both do remote usability testing.

On Fri, Mar 12, 2010 at 4:47 AM, shonar <contact@ixda.org> wrote:

Does anyone have any suggestions for companies offering remote user testing including in-country recruiting in either Asia (Japan and China) or Europe. We are looking to test a prototype of some new site functionality and need a fast and cheap way to achieve this. Looking for something along the lines of usertesting.com.

26 Mar 2010 - 5:21pm
Paul J. Sherman
2010

For remote moderated usability testing, I highly recommend gotomeeting.com. I did a short writeup of a similar process using a different set of tools. It's here: http://bit.ly/9fEPxW

And Rebecca Richkus commented that GTM worked even better. After trying it, I agree with her. But your needs may vary, so check out both methods.

Bottom line, if you're looking for cheap, easy and moderated testing, try GTM or the process I described in the article.

Regards, Paul

Paul Sherman | ShermanUX E: paul@shermanux.com Ph: +1.512.917.1942

On Mar 11, 2010, at 5:17 PM, shonar wrote:

Does anyone have any suggestions for companies offering remote user testing including in-country recruiting in either Asia (Japan and China) or Europe. We are looking to test a prototype of some new site functionality and need a fast and cheap way to achieve this. Looking for something along the lines of usertesting.com.

2 Jul 2010 - 11:31am
Klein Info Design
2007

I also am searching for an alternative to UserVue and appreciate the discussion.

When using GoToMeeting or Webex to allow observers, can the facilitator mute observers to avoid their trying to communicate with the test participant? Or do you have to rely on observers muting their own connection?

2 Jul 2010 - 1:53pm
shonar
2010

Does anyone who has used GoToMeeting for remote testing,  know whether it works well across mac and pc platforms ? i.e can the user testing participant be on a mac?

thanks, shona

2 Jul 2010 - 8:05pm
jayeffvee
2007

It works well on a Mac for a participant - for you as a researcher, to my knowledge they've not yet worked out how to let a session leader record if you're using a Mac.

I've not used GoToMeeting in a few months - have they got that worked our yet, does anyone know?

Sent from my iPhone

On Jul 2, 2010, at 4:20 PM, shonar wrote:

> Does anyone who has used GoToMeeting for remote testing, know whether it works well across mac and pc platforms ? i.e can the user testing participant be on a mac? > > thanks, shona > >

2 Jul 2010 - 3:52pm
Jack L. Moffett
2005

I haven't used it for testing, but yes, GoToMeeting works well on a Mac.

Best,

Jack

22 Jul 2010 - 1:12am
hstetter
2010

The most cost effective tool and out there is Loop11. It's also the simplest, easiest tool to use. It's completely online and unmoderated. No downloads, and no coding required means you can test any website (including your competitors) in just minutes. Best of all it's only $350 and completely DIY!

Check it out:

www.Loop11.com

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