This is a very interesting problem that I was asked to find a solution for
from my usability team lead.
Problem: We have a web form on our intranet which different teams can fill
out to request usability work. Currently the form is primarily textfields
asking for information about the project. The different project teams fill
these out without restriction.The team lead is receiving some forms that
have not much of a usability nature to them. Also, there is more work than
there are people to handle projects, so there is definately a need to
prioritize projects as they come in.
The proposed solution: some sort of a smart filtering system that can let
the team applying know if their project qualifies for usability testing as
soon as they click on the "submit button" (don't worry, we intend to let
them off nicely). I imagine we'd have to have a set of questions that could
determine the usability-ness of a project (given they enter the form
honestly); and we'd have to set some sort of cut-off value. Also, instead of
flat out rejecting the form, the Team Lead could be given a summary of where
the form is ranked on a "usability-ness scale" and let them make a decision
(i.e. its up to the Team Lead to reject based on the ranking, or to read the
form in more detail)
Does anyone have any suggestions, prior experience...on how to tackle this
sort of issue? There could be a wide range of projects that would want to
carry out a usability study, and so there needs to be a set of questions
with checkboxes/radio buttons that could be used in the smart algorithm.
::Fahd Butt:: Systems Design Engineering - University of Waterloo