has two search boxes, one for the conventional search within the site, and another for their special keywords. For instance, if you enter DMV in the special keywords box, it goes right to Department of Motor Vehicles.
Shouldn't these just be one "Search" box? If special keywords are always "secrets" that you are explicitly "trained on" such as from your snail mail paper renewal form, why not just tell people to enter them in the Search box?
Still searching for the one UI issue that is not answered by "It depends...",