New York City: Client Experience Designer - JPMorgan Chase, Full-time

20 Jan 2006 - 6:27pm
691 reads
Karen Pascoe
2006

*Client Experience Designer / TSS Client Access: Client Experience Group* *
JPMorgan Chase – Treasury and Securities Services*

JPMorgan Chase is currently seeking an experienced Client Experience
Designer to support the Client Experience Analysts and Client Access Group
of Treasury and Securities Services (TSS).

TSS Client Access is responsible for driving the plans, development, and
execution of Internet initiatives across TSS to create a world-class online
channel that delights our customers, improves efficiency and inter-operation
across the Division, and meets or beats the offerings of our global
competitors.

The Client Experience Designer will work with the user experience, strategy,
line of business, product management, and technology groups to:

· Support Client Experience Analysts with tactical design
deliverables
· Perform internal evaluations and analysis of existing application
designs
· Research and analyze competitive applications for design and
strategy initiatives
· Develop information architecture solutions for robust internet
banking applications and supporting experiences
· Create visual design solutions to help extend standards and enhance
library of consistent tools developed for JPMorgan Chase internet
applications
· Develop and orchestrate user interviews and testing activities
· Document user requirements as well as visual and behavioral
specifications
· Perform design quality assurance against projects in implementation
and release cycles *

Qualifications*

· Demonstrated love for Internet technologies and a vision of its
transformative potential
· Minimum 4 years relevant experience, including in Internet and
financial services
· Solid academic background in a design related field, degree in
Interaction Design a plus
· Experience in designing usable and client-oriented transactional
web-based interfaces
· Familiarity with current Internet technology approaches (e.g.
service-oriented architecture, portals, content management systems, and
entitlements)
· Knowledge of, or experience with, research methods such as user
interviews, surveys and observations, prototyping, card sorting, and persona
development
· Strong Information Architecture skills
· Strong Visual Design skills
· Knowledge in designing, analyzing and documenting user tests and/or
surveys
· Experience working with both senior and project team-level members
and must be able to articulate design concepts and strategies clearly
· Strong written and verbal communications skills
· Should enjoy working on multiple projects concurrently *

Interested Candidates*
Candidates with requisite experience and an interest in joining a team with
a lot of momentum should contact Jenny Arden: *jennifer.x.arden at jpmchase.com
*. Please include your resume and links to your portfolio.

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