I am wondering if anybody knows of any articles that
talk about how to organize a UCD team, particularly a
UCD team that is engaged in both product development
and professional services for external customers.
Arnie Lund has written about starting a group at Ameritech a while back. It's a book chapter, but perhaps a university library near you has a copy.
Lund, A. M. (1994). The evolution of broadband work in Ameritech's Customer
Interface Systems and Human Factors group. In M. E. Wiklund (Ed.), Usability in
Practice. Cambridge, MA: Academic Press.
He has also written other pieces on the topic, you might try googling his name?
Whitney Quesenbery (think UPA) presented at the 2001 STC conference, I believe, on the topic of "Applying a UCD Process to Implementing a UCD Process". I don't know whether her paper is available on the STC site, but you might "look" around the web for it.
Another (p'raps more academic) possibility is:
Jokela, T. (2002). Making user-centred design common sense: striving for an unambiguous and communicative UCD process model. ACM International Conference Proceeding Series; Vol. 31
Proceedings of the second Nordic conference on Human-computer interaction. Pages: 19 - 26
One challenge with regard to organisations and user-centred design (UCD) is to communicate the core substance of UCD to designers. For this purpose, we propose an outcome-driven, method-independent process model of UCD that was developed based on experiments in industrial settings. The model takes ISO 13407 and ISO 18529 as its base. The distinctive features of the new model are the identification of six UCD processes; the identification of process categories usability engineering and user interaction design; the definition of processes through outcomes; and the definition of the performance of the processes from three dimensions (quantity, quality, integration). We have used the model in the assessment of the performance of UCD processes --- the original purpose of the model --- and in project planning and training. Our experiments indicate that the model makes the essentials of UCD more comprehensible and easier to define. Furthermore, it responds to the challenge of integrating usability engineering and interaction design.
You might also do some searching on "Usability Maturity Model." Sounds like you have an interesting opportunity at hand!
Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation.
Date: Mon, 21 Nov 2005 09:05:46 -0800 (PST)
From: Wendy Fischer <erpdesigner at yahoo.com>
Subject: [IxDA Discuss] UCD organizations
To: discuss at ixdg.org
Message-ID: <20051121170546.22137.qmail at web81511.mail.mud.yahoo.com>
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