UCD Manager (relo provided)

17 Nov 2005 - 4:46pm
545 reads
Nancy Falkenburg

Job Title: UCD Manager (* Relocation Benefit provided * )
Location: Mountain View, CA 94040 (650-area code)
Company name: Intuit
Term: Full time (FTE)

Please reply to: nancy falkenburg (email): nancy_falkenburg at intuit.com

Primary Responsibilities:
Seeking a dynamic leader to energize and inspire individuals and
organizations across Intuit. The UCD Manager will be responsible for leading
a small team to uncover and teach out best UCD practices across the company,
deliver world-class user experiences for selected projects, and evangelize
the need for effective UCD in recently acquired companies. Strong design
skills a must!

Key Responsibilities:
- Lead user researchers and designers to uncover deep insight into customer
needs and craft the solutions to those needs through learnable and usable
- Work with leaders in groups across Intuit to drive the integration of
user-centered research and design processes into the product development
- Help teams to prioritize the focus of User Experience work in line with
corporate goals and business objectives (critical few; high-return projects)

- Establish, track, and share success metrics for UCD
- Collaborate with the centralized Beta team and other UCD managers
- Monitor industry best practices in customer research and design, including
standards, inventions, and trends for potential opportunities for Intuit
-Spend 50% of the time working hand-in-hand with researchers and designers
on products/services

The Manager will need to quickly develop knowledge of relevant Intuit
products, web properties, and services. In performing the essential
functions of this role, the work environment is fast-paced and team-based.
The Manager must be an expert communicator, able to lead teams comprising
diverse members, and enjoy teaching others across the company.
- Bachelor?s (Master's or Doctorate preferred) degree required in the social
sciences, human centered design, art or graphics + minimum of 10 years
related work experience.
- Minimum 7 years of related experience leading user experience teams,
including customer research, interaction design, and visual design teams
that deliver exceptional customer experiences in existing and new offerings.

- Proven ability to hire and grow high-performing energized teams.
- Dynamic person who inspires organizations to do right by the customer.
- Ability to lead, influence, and work collaboratively on multi-disciplinary
- Deep design expertise
-Long track record of effective designs

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