touchtone phone interfaces

27 Oct 2005 - 4:37pm
8 years ago
4 replies
636 reads
mtumi
2004

I'm looking for guidelines on designing a voice interface with keypad
input (not voice recognition). I'm wondering if these are outdated
at this point - the resources I am finding seem to lean towards
natural language systems.

the 2 books I have found so far are

voice interaction design (excerpt below)
http://www.acm.org/ubiquity/book/v6i15_harris.html

and

voice user interface design (excerpt below)
http://www.informit.com/articles/printerfriendly.asp?p=170792

here's a quick guideline I found:
http://www.inovdesigns.com/learning/ivr.html

plus some resources on deyalexander.com
http://www.deyalexander.com/resources/voice-interfaces.html

Anyone have opinions on the books, or additional suggestions more
suitable for systems utilizing touchtone input?

Thanks -

Michael

Comments

27 Oct 2005 - 5:00pm
Desiree Sy
2005

At 05:37 PM 10/27/2005, Michael Tuminello wrote:
>I'm looking for guidelines on designing a voice interface with keypad
>input (not voice recognition).
[...]
>Anyone have opinions on the books, or additional suggestions more
>suitable for systems utilizing touchtone input?

One of the case studies on a panel last year at UPA 2005 was
about a voice interface (presented, appropriately enough, via
speakerphone). Susan Hura from Intervoice presented. If you're
a UPA member, you can try the membership listing to ask her for
specific resources.

Desirée

--
Desirée Sy Phone: 416-874-8296
Interaction Designer Email: dsy at alias.com
Alias Fax: 416-369-6150

28 Oct 2005 - 4:06am
Alexandros Phil...
2005

> Anyone have opinions on the books, or additional suggestions more
> suitable for systems utilizing touchtone input?

Hi there,

you can also check out this link:

Top 10 Best Practices for Voice User Interface Design
http://www.developer.com/voice/article.php/1567051

In addition a very helpful book which also partly covers DTMF is
- How to Build a Speech Recognition Application
Bruce Balentine, David Morgan
http://www.eiginc.com/publications_speech_recognition.htm

Regards,
Alexandros

15 Nov 2005 - 12:53pm
Lyle Kantrovich
2005

A book with some really good guidelines (that apply even beyond speech apps) is

Designing Effective Speech Interfaces by Susan Weinschenk Ph. D. &
Dean T. Barker

The TOC can be found here:
http://www.wiley.com//legacy/compbooks/weinschenk/contents.htm

Lyle

--------------------------
Lyle Kantrovich
Blog: Croc O' Lyle
http://crocolyle.blogspot.com

On 10/27/05, Michael Tuminello <mt at motiontek.com> wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> I'm looking for guidelines on designing a voice interface with keypad
> input (not voice recognition). I'm wondering if these are outdated
> at this point - the resources I am finding seem to lean towards
> natural language systems.
>

15 Nov 2005 - 4:57pm
Jan-Christoph Z...
2005

Please check out the interesting exploration of audio-tactile
interfaces by Michal Rinott, masters in Interaction design at
Interaction Ivrea '03.
This may not be relevant to your application of touchtone-based
interfaces, but offers innovative ideas how to take audio-tactile
interfaces further.

http://www.interaction-ivrea.it/theses/2003-04/audio-tactile/

•• Abstract ••

Our interactions with physical objects usually produce sound; this
sound is tightly connected with our actions and the character of the
objects with which we interact.

This thesis is concerned with designing the same quality into mobile
devices: interactions in which you ‘do things with your hands’ and
get sound of both informative and expressive value.

In three explorations into this relationship between hands, ears and
mobile devices, audio-tactile interactions were designed for
activities as diverse as text entry, sharing music between devices
and composing the ring on a mobile phone.

These designs explore the qualities of audio-tactility and test the
idea that interactions of a functional nature can be situated on the
border between task, instrument and game.

Sincerely
Jan-Christoph

Jan-Christoph Zoels
www.experientia.com
www.interaction-ivrea.it

On 15/nov/05, at 18:53, Lyle Kantrovich wrote:

> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> A book with some really good guidelines (that apply even beyond
> speech apps) is
>
> Designing Effective Speech Interfaces by Susan Weinschenk Ph. D. &
> Dean T. Barker
>
> The TOC can be found here:
> http://www.wiley.com//legacy/compbooks/weinschenk/contents.htm
>
> Lyle
>
> --------------------------
> Lyle Kantrovich
> Blog: Croc O' Lyle
> http://crocolyle.blogspot.com
>
>
> On 10/27/05, Michael Tuminello <mt at motiontek.com> wrote:
>> [Please voluntarily trim replies to include only relevant quoted
>> material.]
>>
>> I'm looking for guidelines on designing a voice interface with keypad
>> input (not voice recognition). I'm wondering if these are outdated
>> at this point - the resources I am finding seem to lean towards
>> natural language systems.
>>
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