Examples of The Nine Pillars of Successful Web Teams being implemented

16 Jul 2005 - 4:55am
9 years ago
1 reply
986 reads
kirsten.mann at...
2005

Hi all

I'm interested in hearing from any list members who have either personally
implemented, or worked for organisations that have implemented, the "9
pillars model" outlined by Jesse James Garret (
http://www.adaptivepath.com/publications/essays/archives/000242.php).

We're looking at transitioning a large, currently silo-arranged, team to
such a framework and thought it would be great to be able to show some case
studies that highlighted how other teams have gone about this.

I believe the deliverables are pretty standard (ie. user needs analysis,
requirements, wireframes, UI specs etc.) so I'm more interested in lessons
learnt, challenges encountered or things we should try to avoid.

One of our key challenges is around "ownership". In theory, I see the
Producers as ultimately "guiding" the user experience. However, the key
stakeholders from the business (who are ultimately bringing in the
revenue) are trying to wrestle ownership from the producers. Unfortunately
the stakeholders are quite short-sighted and into "quick-wins" (which often
compromise the user experience). Has the 9 Pillars model helped to clarify
"ownership" roles for your organisation?

I'd greatly appreciate any insights.

Regards

Kirsten

Kirsten Mann
MYOB Australia
email: kirsten_mann at myob.com.au

Comments

25 Jul 2005 - 3:53pm
Austin Govella
2004

kirsten.mann at myob.com wrote:
> One of our key challenges is around "ownership". In theory, I see the
> Producers as ultimately "guiding" the user experience. However, the key
> stakeholders from the business (who are ultimately bringing in the
> revenue) are trying to wrestle ownership from the producers. Unfortunately
> the stakeholders are quite short-sighted and into "quick-wins" (which often
> compromise the user experience). Has the 9 Pillars model helped to clarify
> "ownership" roles for your organisation?

Peter Merholz, also with Adapative Path, has a lot to say about
ownership lately. He uses the metaphor of a sandbox. You should check
recent posts to his blog and his latest essay for Adaptive Path for
more info:

Create value by relinquishing control:
* http://www.peterme.com/archives/000531.html

Designing for the sandbox:
* http://www.peterme.com/archives/000522.html

Designing for the sandbox - slides for WebVisions presentation:
* http://www.peterme.com/archives/000540.html

How I stopped worrying and relinquish control:
* http://www.adaptivepath.com/publications/essays/archives/000501.php

Livia Labate contributes some thought on the matter on her blog:

Progressive information architecture:
* http://livlab.com/archives/000056.html

--
Austin Govella
Thinking & Making: IA, UX, and IxD
http://thinkingandmaking.com
austin.govella at gmail.com

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