McAfee UI Design group wins big w/ 90% drop in support calls

http://www.productmarketing.com/productmarketing/magazine/3/1/0501bh.asp

Rare to see a good case study like this in the public space. Thought since
so many of us are constantly looking for source material like this to help
our cases, that I would forward this your way.

-- dave

David Heller
http://synapticburn.com/
http://ixdg.org/
Dave (at) ixdg (dot) org
Dave (at) synapticburn (dot) com
AIM: bolinhanyc || Y!: dave_ux || MSN: hippiefunk at hotmail.com