I had a very interesting conversation with a customer who insisted that
their [very well documented] 'business process' was wholly separate from any
human or system interaction. On further investigation I found notable
evidence of human involvement.
This is a common 'traditional' attitude in the manufacturing and automotive
sectors as their is an historically, well defined supply chain. IT plays a
fundamental role in that supply chain and tends to rely heavily on a
pre-defined business process i.e. well established mainframe applications,
that are undergoing change to increase productivity. The current tendency is
to look heavily at the business process, propose changes to that and
identify risk through business and systems analysis - no humans are tested
to validate these decisions.
In terms of business effect, how far do we collectively feel IxD goes? Can
we go as far as to say that IxD activities should now define (or assist in
defining?) business processes instead of the current status quo? Or are we
(and always will be...) the presentation layer of a piece of