JOB: Senior Account Management | Hong Kong | HeathWallace (HK) Ltd. | Full-time

29 Nov 2009 - 8:30pm
1379 reads
Keiyu Kamatani
2007

*Background
*HeathWallace (HK) Ltd is a subsidiary of HeathWallace Ltd, a leading UK web
design and development agency specialized in delivering effective online
solutions for global financial services firms and other leading brands in
Europe, Asia and North America. Our clients have taken a high-level
decision to focus on the internet as a critical channel to engage and
service their customers. The solutions we deliver are therefore of
strategic importance to our clients, and not simply “nice to have”.

Since end 2004, HeathWallace has experienced a steady inflow of projects
from its international clients for their Asia Pacific businesses. As a
result, HeathWallace has established an office in Hong Kong since November
2006 in order to better serve its existing clients as well as to pursue new
opportunities in the Asia Pacific region.

To support the growth of our business in Asia Pacific, HeathWallace is
looking for a seasoned *Account Lead* to drive the online channel strategies
for some of our global clients. This is a challenging regional role with
the mission to develop, plan, and deliver user-centric online solutions for
our clients in Asia Pacific. In addition to being an integral resource for
the Hong Kong office, the role will work closely with the team in UK & US to
deliver appropriate solutions for some of our global clients. This role will
also be responsible to help drive business development activities for Asia
Pacific.

www.heathwallace.com
*
Main Responsibilities*

*Account management & business consultation *

- Capture and analyze business requirements from clients (existing and
prospective) and assist clients to develop and articulate their online
strategy, objectives and priorities
- Develop appropriate methodology and approach to delivering tailored
solutions for clients utilizing HeathWallace in-house expertise and those of
our partners
- Apply user-centered design principles to help develop client solutions

*Project management*

- Develop project plan and co-ordinate with internal resources such as
design and development in UK and Hong Kong
- Manage relationship with clients on a day-to-day basis
- Lead the delivery of projects to clients ensuring integrity of solution
as well as client satisfaction

*Business development*

- Help drive HeathWallace business development strategy and plans and
co-ordination with UK team as appropriate
- Prepare proposals and presentations to existing and new clients to
support pitches and tenders

*Experience and Skills*

- 5 to 7 years of project and account management experience in new media
and/or marketing, preferably in financial services context and with agency
background.
- Strong program or project management skills – process driven
- Track record in building excellent consultative-driven relationships
with clients.
- Strong experience with user-centered design methodology for designing
and developing user-centric online solutions. Excellent knowledge of
internet design and build practices, including knowledge of web usability &
accessibility
- Good knowledge on web technologies and their application to create
business solutions. Ability to liaise with technology people to deliver an
end-to-end solution
- Exceptional presentation and writing skills
- Financial services experience an advantage
- Knowledge of Microsoft Office including Microsoft Project, Adobe
Illustrator, Visio
- Good understanding and passion for working with the Internet and new
media
- Other Skills Required
- Cultural adaptability: ability to work with different cultures
- Languages: Fluent spoken and written English is required (native level
preferred). Other languages such as Mandarin are preferred but not
essential.
- Persuasiveness, resourcefulness and attention to detail.
- Highly reliable; ability to assume responsibility and accountability
- Excellent communications and interpersonal skills.
- Entrepreneurial spirit
- Desire and ability to innovate.
- Willingness and flexibility to travel

*Location:* Hong Kong * Salary:* Negotiable

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*Interested candidates please contact:*
Email: mandy.wong at heathwallace.com <keiyu.kamatani at heathwallace.com>
Tel: +852 3586-3570
Web: www.heathwallace.com

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