Recruiting for User Testing

9 Nov 2009 - 1:17pm
4 years ago
3 replies
1246 reads
Sean Scott
2009

We're looking to do some user testing in the Los Angeles area by end
of November.

I'm looking for a company you've used before for recruitment and
have had a good experience with, in terms of both response and
quality of recruits.

Comments

9 Nov 2009 - 2:05pm
Tony Tulathimutte
2008

For in-person research, we've gone with Davis Recruitment, and they
did a great job.

Outside of agency recruiting, you should also look into recruiting
using a form on your website, if you've never tried it before. You
can use a tool like Ethnio (ethnio.com), which is specially built for
user research recruiting, to place a short screener survey on your
website. As soon as your web visitors' responses come in, you can
contact them to participate in your research study. You can also use
automatic form builders like Google Docs' forms feature
(docs.google.com) and Wufoo (wufoo.com).

One advantage of recruiting this way is that you can talk to people
who actually came to your website because they're interested in your
product or service%u2014that's not always the case with recruiting
agencies. If you're conducting a remote user study, you can also
contact recruits to begin the study at the very moment that they
submit the recruiting form, which means you can actually watch them
using your website or product as they normally would.

Full disclosure, I work for the makers of Ethnio, Bolt | Peters. We
also specialize in live online recruiting and remote user research
methods; feel free to email us at info [at] boltpeters [dot] com if
you have any questions about live recruiting. Hope this helps!

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47283

9 Nov 2009 - 11:19pm
Jared M. Spool
2003

Hi Sean,

We recently used UsabilityWorks (http://usabilityworks.com) to recruit
34 participants in CA and TX and they did a smash-up job. Everyone
showed up, matching what we were looking for exactly, and ready to
participate in the study. I highly recommend them and we'll continue
to use them for all of our recruiting.

That said, if you want to do something at the end of the month, you
better contact them right away. The first effort from a good
recruiting company takes time to get up to speed. If you wait any
longer, you won't have enough quality participants for your study.

Jared

p.s. Unless you're administering a quiz to the participants, it's a
"usability test", not a "user test". You're not testing the users,
you're testing the design.

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jspool at uie.com p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks Twitter: @jmspool

On Nov 9, 2009, at 10:17 AM, Sean Scott wrote:

> We're looking to do some user testing in the Los Angeles area by end
> of November.
>
> I'm looking for a company you've used before for recruitment and
> have had a good experience with, in terms of both response and
> quality of recruits.

8 Dec 2009 - 7:08pm
Sean Scott
2009

Wanted to thank you for your help.

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47283

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