Corporate culture and IxD

5 Nov 2009 - 3:19pm
4 years ago
2 replies
1109 reads
Alan James Salmoni
2008

A couple of articles to illustrate:

http://dustincurtis.com/dear_american_airlines.html
http://dustincurtis.com/dear_dustin_curtis.html

Has anyone here had the same or similar experiences as Mr X?

Briefly, Dustin Curtis came up with a redesign of the American
Airlines website because of his perception of a poor customer
experience. A UX Designer from AA replied discussing the difficulties
of getting good work out of the door because of corporate culture.

Comments

5 Nov 2009 - 3:25pm
Anne Hjortshoj
2007

I'm surprised to read that the UX designer was fired. All he did was
to state the challenges of working for a large corporation (nothing
very unusual, really -- these barriers and silos are commonly found at
many large corporations), and mention a few department names.

If this constitutes protected information, then ... well, that's insane.

If this designer had ever wanted to speak at a conference regarding
his work for AA, he would have mentioned all of this and more. It's
weird that his employer thinks that discussing such things is a
violation of their security in some way -- if anything, the designer
was evangelizing for his company.

-Anne

On Thu, Nov 5, 2009 at 7:19 AM, Alan Salmoni <alan at usernumber1.com> wrote:
> A couple of articles to illustrate:
>
> http://dustincurtis.com/dear_american_airlines.html
> http://dustincurtis.com/dear_dustin_curtis.html
>
> Has anyone here had the same or similar experiences as Mr X?
>
> Briefly, Dustin Curtis came up with a redesign of the American
> Airlines website because of his perception of a poor customer
> experience. A UX Designer from AA replied discussing the difficulties
> of getting good work out of the door because of corporate culture.
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

--
Anne Hjortshoj | anne.hj at gmail.com | www.annehj.com | Skype: anne-hj

5 Nov 2009 - 3:44pm
Charlie Kreitzberg
2008

I've had many experiences like Mr. X.

Where I think Dustin Curtis has gone wrong in his analysis is in his
assumption that the CEO is more than marginally aware of the website, user
experience or why any of this matters.

That does not accord with my experience of large company senior executives
at all.

Charlie

============================
Charles B. Kreitzberg, Ph.D.
CEO, Cognetics Corporation
============================

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of Alan
Salmoni
Sent: Thursday, November 05, 2009 12:19 PM
To: discuss at ixda.org
Subject: [IxDA Discuss] Corporate culture and IxD

A couple of articles to illustrate:

http://dustincurtis.com/dear_american_airlines.html
http://dustincurtis.com/dear_dustin_curtis.html

Has anyone here had the same or similar experiences as Mr X?

Briefly, Dustin Curtis came up with a redesign of the American
Airlines website because of his perception of a poor customer
experience. A UX Designer from AA replied discussing the difficulties
of getting good work out of the door because of corporate culture.
________________________________________________________________
Welcome to the Interaction Design Association (IxDA)!
To post to this list ....... discuss at ixda.org
Unsubscribe ................ http://www.ixda.org/unsubscribe
List Guidelines ............ http://www.ixda.org/guidelines
List Help .................. http://www.ixda.org/help

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