Faceted Search Stats

26 Oct 2009 - 11:34am
4 years ago
4 replies
700 reads
Jennifer Hoppenrath
2006

Hi All,
 
Does anyone know of anywhere that I can find stats for the impact of faceted search functions on e-commerce sites?  (For example, Amazon comes to mind where the search function is utlized 90% of the time.) I am trying to convince a client to spend the development money to revamp their taxonomy and include a faceted search function on their site. 
 
Thanks!
Jennifer Hoppenrath
 
Jennifer Hoppenrath  Senior Information Architect  Office +1 (206) 816-8497  Mobile +1 (206) 724-3077     

Comments

26 Oct 2009 - 11:48am
William Hudson
2009

Jennifer -

Send them to Zappos.com. If that doesn't excite them, they're probably
beyond redemption<g>.

Regards,

William Hudson
Syntagm Ltd
Design for Usability
UK 01235-522859
World +44-1235-522859
US Toll Free 1-866-SYNTAGM
mailto:william.hudson at syntagm.co.uk
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Syntagm is a limited company registered in England and Wales (1985).
Registered number: 1895345. Registered office: 10 Oxford Road, Abingdon
OX14 2DS.

> -----Original Message-----
> From: discuss-bounces at lists.interactiondesigners.com [mailto:discuss-
> bounces at lists.interactiondesigners.com] On Behalf Of Jennifer
> Hoppenrath
> Sent: 26 October 2009 4:35 PM
> To: IxDA Discuss
> Subject: [IxDA Discuss] Faceted Search Stats
>
> Hi All,
>
> Does anyone know of anywhere that I can find stats for the impact of
> faceted search functions on e-commerce sites...

26 Oct 2009 - 12:56pm
Charles Boyung
2009

Are you absolutely sure that faceted search is going to improve their
users' experience? It may not be necessary unless they have
hundreds (or even thousands) of products that they are selling.
There's no need to make things overly complex. Also, if you have a
good, intelligent search, faceted search really isn't necessary,
even with a lot of products.

Faceted search is very difficult to accomplish, and even more
difficult to accomplish well, so you really need to spend a lot of
time researching the value of adding it to a site. I would recommend
researching the client's traffic patterns. The key question is - how
often are the users searching and then NOT clicking on a specific
result and comparing that to how often they are searching and ARE
clicking on a specific result. Then extend that to the number of
purchases from searches. If there is a lot of searching going on and
people are finding the products and buying them, then there really
isn't a need for faceted search.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=47029

26 Oct 2009 - 5:34pm
alastair simpson
2009

This is a good article from Daniel Tunkelang (via Jared Spool) http://www.uie.com/articles/faceted_search2/ about the implications of implementing faceted search.

It is an excerpt from his book "Faceted Search", which although I haven't read, am sure would contain some stats that may help you.

26 Oct 2009 - 8:54pm
Jarod Tang
2007

In the "search user interface" book, you can find a section on this topic

On 10/27/09, Jennifer Hoppenrath <jenhoppenrath at yahoo.com> wrote:
> Hi All,
>
> Does anyone know of anywhere that I can find stats for the impact of faceted
> search functions on e-commerce sites?  (For example, Amazon comes to mind
> where the search function is utlized 90% of the time.) I am trying to
> convince a client to spend the development money to revamp their taxonomy
> and include a faceted search function on their site.
>
> Thanks!
> Jennifer Hoppenrath
>
> Jennifer Hoppenrath  Senior Information Architect  Office +1 (206) 816-8497
>  Mobile +1 (206) 724-3077
>
>
>
> ________________________________________________________________
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--
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@jarodtang
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