In-flight touch-screen problem: worldwide or Canada only?

11 Oct 2009 - 10:14am
5 years ago
2 replies
706 reads
Dana Chisnell
2008

On Oct 10, 2009, at 9:24 PM, Professional subscriptions wrote:

> I've been travelling a lot, lately, on a Canadian airline. I have
> noticed a
> registration problem with the touch-screen UI for in-flight movies.
> Is this
> a problem for airlines throughout the USA and world?
>
> (Or do most airlines even offer personal in-flight entertainment?)
>
> I blogged about the details here:
> - http://fivesketches.com/2009/10/autocorrect-touchscreen-problems/
>
> -=- Jerome

Hi Jerome,

My experience is, No, most airlines don't offer it. And of those
that do, Canadian Air has a terrible problem with registration on the
screens. Virgin America's screens work really well.

Dana
:: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
Dana Chisnell
415.519.1148

dana AT usabilityworks DOT net

www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/

Comments

11 Oct 2009 - 10:28am
Shaun Bergmann
2007

I've also experienced this on numerous occasions, so instead of being
entertained by the inflight entertainment, I usually entertain myself by
trying to locate the 'easter egg' spot on the screen where pressing and
holding should bring you into the "administrative" area where you can access
the calibration functions.
So far, no luck. But it's like panning for gold, I suppose. I always feel
"close" to finding it.

On Sun, Oct 11, 2009 at 9:14 AM, Dana Chisnell <dana at usabilityworks.net>wrote:

>
>
> On Oct 10, 2009, at 9:24 PM, Professional subscriptions wrote:
>
> I've been travelling a lot, lately, on a Canadian airline. I have noticed
>> a
>> registration problem with the touch-screen UI for in-flight movies. Is
>> this
>> a problem for airlines throughout the USA and world?
>>
>> (Or do most airlines even offer personal in-flight entertainment?)
>>
>> I blogged about the details here:
>> - http://fivesketches.com/2009/10/autocorrect-touchscreen-problems/
>>
>> -=- Jerome
>>
>
> Hi Jerome,
>
> My experience is, No, most airlines don't offer it. And of those that do,
> Canadian Air has a terrible problem with registration on the screens. Virgin
> America's screens work really well.
>
> Dana
> :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
> :: ::
> Dana Chisnell
> 415.519.1148
>
> dana AT usabilityworks DOT net
>
> www.usabilityworks.net
> http://usabilitytestinghowto.blogspot.com/
>
>
>
>
>
>
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13 Oct 2009 - 12:36am
Jerome Ryckborst
2007

I have noticed that the lag (or latency) has improved considerably
from a year ago, when the flight attendants would announce "be
patient and wait for the system to respond." So tehre have been
software improvements.

When I think of the alternative -- remote-input device attached to a
cable, or no personal entertainment system at all -- I much prefer
the touch screen.

Let me know if you find the sweet spot easter egg. I could go around
fixing many errant screens, with the amt I'm flying, lately! ;)

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