Forms, Contact and Customer Support Best Practices

5 Oct 2009 - 2:57pm
5 years ago
3 replies
1082 reads
linda rubright
2009

Hi there

Does anyone have examples or industry research re: best practices on
online forms, Contact and/or Customer Support pages?

Thanks much.

Best,
Linda Rubright

Comments

6 Oct 2009 - 4:53am
Barbara Anne De...
2009

Hi,

Luke Wroblewski wrote a good book on that subject :

"Web Form Design: Filling in the Blanks"

http://www.lukew.com/resources/web_form_design.asp

Ciao

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46417

6 Oct 2009 - 7:27am
Caroline Jarrett
2007

Linda Rubright

> Does anyone have examples or industry research re: best practices on
> online forms, Contact and/or Customer Support pages?

Hi Linda

May I recommend my own book: "Forms that work: Designing web forms for
usability".

On the associated web site, I've put a selection of materials including
various articles and papers:

www.formsthatwork.com

thanks
Caroline

30 Oct 2009 - 1:14pm
Anonymous

Beyond the forms, does anyone have input about corporate contact
pages? I too am in need of some best practices. E.g., phone numbers
or online self-service or both?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46417

Syndicate content Get the feed