In Chapter One (Multiple Roots, and an Uncertain Future), the
historic roots of this field are described, and the relationship
between engineering and business is explored. Additionally, the
future is painted as an unknown field of potential for this field, as
the study of human behavior has become of a primary interest to the
worlds of business and marketing in recent years.
Chapter Two (Computing and Human Computer Interaction) describes how
Human Computer Interaction arose as a field advocating for usability
and efficiency. This is paralleled by a similar growth in the field
of Industrial Design, with emphasis placed on human factors and
anthropometrics. Both fields have evolved as user-centered
professions, laying the groundwork for the field of Interaction
Design (which, as practiced presently, seems to combine both physical
and digital design into artifacts, services or systems).
Section One is concluded with a contributed article by Chris Connors,
entitled Interaction Design in an Engineering Centric World.
Chapter Three (A Process for Thinking About People) discusses the
procedural focus of Interaction Design as it pertains to designing
what people want and need. The role of intuition is examined as
compared to the necessity for ethnographic user research.
Chapter Four (Managing Complexity) examines the role technology plays
in the development of Interaction Design solutions, with attention
placed on the relatively new subfield of Information Architecture as
applied to the design of technology-driven products.
Chapter Five (Shaping Aesthetics to Inform Experience) investigates
the role aesthetics play in the development of Interaction Design
solutions, specifically with regard to brand and identity.
Section Two is concluded with a contributed article by Justin Petro,
entitled Interaction Design as Business Lubricant.
In Chapter Six (Language and Interaction), the role of language is
examined as it relates to the design of objects, services and
systems. Traditional views of design as dialogue are extended to
investigate the role of a poetic interaction - and how designers can
begin to view their creations in terms of dialogue, words and
Section Three ends with a contributed article by Uday Gajendar,
entitled On the Nature of Interaction as Language.
In Chapter Seven (The Political Dynamics of Product Development),
discusses the nature of working in integrated and interdisciplinary
product teams, especially given the ambiguous nature of the word
Section Four ends with a contributed article by Ellen Beldner,
entitled Getting Design Done.