Fixed or rotating feedback icon?

18 Aug 2009 - 7:25pm
5 years ago
3 replies
1411 reads
Shima Kazerooni
2007

Hi,
 
Has anyone conducted usability studies or knows about user preference for a fixed position rotating feedback icon (eg. [+] Feedback) versus a rotating and scrolling one which follows the user as they scroll up and down a page.
 
Thanks,
Shima

Comments

19 Aug 2009 - 2:57am
William Hudson
2009

Shima -

This unpromisingly named paper ('Matching Attentional Draw with Utility
in Interruption') lists ten methods of attracting user attention and how
long it took users to notice them. Your precise mechanism isn't listed,
but you might find it interesting -
http://www.cs.ubc.ca/~joanna/papers/CHI2007_Gluck.pdf

(It is based on another paper by Bartram, Ware and Calvert - with an
even worse title<g>.
http://interruptions.net/literature/Bartram-IJHCS03-BW.pdf)

Regards,

William Hudson
Syntagm Ltd
Design for Usability
UK 01235-522859
World +44-1235-522859
US Toll Free 1-866-SYNTAGM
mailto:william.hudson at syntagm.co.uk
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Syntagm is a limited company registered in England and Wales (1985).
Registered number: 1895345. Registered office: 10 Oxford Road, Abingdon
OX14 2DS.

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> -----Original Message-----
> From: new-bounces at ixda.org [mailto:new-bounces at ixda.org] On Behalf Of
> Shima Kazerooni
> Sent: 18 August 2009 6:26 PM
> To: discuss at ixda.org
> Subject: [IxDA Discuss] Fixed or rotating feedback icon?
...

19 Aug 2009 - 9:58am
Erin Walsh
2007

Hi Shima,

We offered both versions on our site, dependent upon the page. (Not
sure why they implemented it this way, but it turned out to be
fantastic to compare reaction.) We received several negative
comments on the pages with the rotating and scrolling feedback icon.
Below are a sample:

"this is an awesome page, however, the little feedback button on the
bottom right hand corner follows the screen as i scroll up and down
and i find that rather annoying. if there is anyway to just make a
link that doesn't scroll up and down, that would be awesome. thanks."

"the floating feedback thing is sort of annoying."

"get that stupid feedback thing off your site. it very unprofessional"

"the feedback crosshair is annoying"

"I think having that feedback sign blinking could be slowing your
site down."

Again, all were received from the scrolling/rotating icon pages.
Though only one specifically mentions the scrolling feature, I found
the "all negative feedback icon comments left on scrolling/rotating
icon pages" to be pretty interesting. Not the most scientific and by
no means solid evidence, but definitely a good start and interesting
in my book.

Hope this helps,
Erin

erin walsh | product developer | For Rent Media Solutions™
150 granby street, 16th floor | norfolk, va 23510
p:757.351.8444 | f:757.961.4827
erin.walsh at ForRent.com| www.FRMediaSolutions.com

You Have Multiple Marketing Needs... We Have Multiple Solutions!

On Aug 18, 2009, at 8:25 PM, Shima Kazerooni wrote:

Hi,

Has anyone conducted usability studies or knows about user preference
for a fixed position rotating feedback icon (eg. [+] Feedback) versus
a rotating and scrolling one which follows the user as they scroll up
and down a page.

Thanks,
Shima

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19 Aug 2009 - 10:07am
Rob McKeown
2009

When presented with negative feedback only you need to keep in mind
that people who liked the feedback icon or were indifferent to it are
very unlikely to bother menitoning it.

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44820

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