[JOB] Branch Systems Business Sr Manager (Executive Level); Full Time; Columbus, OH; Sent on behalf of Terri Cosgrove (recruiter)

5 Aug 2009 - 1:57pm
2367 reads
Marvin Smith

Interested parties please contact Terry Cosgrove directly...

* Terri Cosgrove | Chase Retail Financial Services | Executive Recruiter, VP

Phone: 614-213-6637 Cell: 614-537-4511| 1111 Polaris Parkway | Columbus, OH

Terri.Cosgrove at Chase.com

Explore opportunities & apply on-line today! www.chase.com/careers



*Position Location: Columbus, OH*

* *

*Position Summary:*

* *

*Branch Systems Business Sr Manager* *(Executive Level)***

*Chase Retail Consumer Bank*

This critical User Interface position is new to the Chase Branch
Administration organization. Will provide dedicated and consistent
oversight across branch systems focused on front-line banker needs.


- Customer Assist, Sales Express, Teller Express and Contact Manager
user interface design, enhancement recommendations, defect resolution
prioritization, and day-to-day system performance accountability from branch
banker perspective

• Lead and manage staff assigned to support these applications;
including a focused effort to upgrade talent and locate staff in Columbus

• Work under System Executive Owner’s guidance to create screen
flows/ messages/ wording to improve branch systems ease of use, reduce need
for training, and reduce phone calls for support

• Prototype changes – to demonstrate flows, words on screen, and

• Responsible for cross application consistency (i.e., words, flows,
navigation, look and feel)

• Coordinate usability testing (focus groups); modify designs based
on branch and telephone banker feedback

• Work with IT and test teams to coordinate build, test, and
implement improvements

• Work with Retail groups including: Sales, Policy & Procedures,
Training, Communications, Risk, Retail Operations, Telephone Banking,
Product & Marketing, Compliance, and support units to optimize business
solutions across Consumer Banking

• Generate final business requirements

• Maintain prioritization of branch systems improvements, defect
resolutions, simplifications derived from branch feedback, Banker Support
calls, and Field requests; provide financial analysis associated with high
priority defects and improvements

- Candidate will have extensive experience with building (GUI) user
interfaces and system user design

- Strong bias toward and understanding of end-user needs

- Strong understanding of industry tools, best practices, and
business system organization management

- Ability to present and influence Senior Executives

· Practiced in leadership and the ability to manage, guide and
motivate employees in a fast paced dynamic environment.**

· Results driven, ensuring short-term goals are achieved that
support long-term initiatives with a strong sense of urgency.

· Able to excel and thrive in an ambiguous work environment that is
high stress, while navigating the organization with sensitivity and finesse.

· Ethical with a high degree of integrity.

· Motivated to move beyond the scope of this role into a position of
broader/increased responsibility.

*JPMorgan Chase & Co. is the largest banking company by market
capitalization in the United States, with $2.1 trillion in assets and
220,000 employees working in 60 countries across the globe. We operate in
six lines of businesses: Retail Financial Services, Investment Bank, Card
Services, Commercial Banking, Treasury & Securities Services, and Asset
Management. We are a leader in all of them. *

* *

*Retail Financial Services: *Retail Financial Services consists of the
following business units: Consumer Banking, Home Lending, Business Banking,
Auto Lending and Student Lending. Our extensive network of more than 5,000
bank branches in 23 states makes us one of the largest retail banks in the
United States providing individuals with checking and savings accounts,
mortgages, home equity and business loans, and investments. Consumers also
can obtain loans through more than 16,000 auto dealerships and 4,800 schools
and universities nationwide.

* *

*Investment Bank: **J.P. Morgan is one of the world’s leading investment
banks with one of the most extensive client franchises in the world. We
offer clients a complete platform of financial services, including strategic
advice, capital raising, restructuring, risk management, market-making and
research. We cover clients in more than 100 countries and have global
leadership positions in every key product. J.P. Morgan also selectively
commits our own capital to principal investing and trading activities.*

* *

*Card Services: **Chase Card Services is one of the nation’s largest credit
card issuers with more than 168 million credit cards in circulation and over
$190 billion in managed loans. Customers used Chase cards to meet more than
$368 billion worth of their spending needs in 2008. Chase has a market
leadership position in building loyalty and rewards programs with many of
the world’s most respected brands and through its proprietary products,
which include the Chase Freedom program. *

* *

*Commercial Banking: **Commercial Banking serves more than 26,000 clients
nationally, including corporations, municipalities, financial institutions
and not-for-profit entities with annual revenue generally ranging from $10
million to $2 billion, and nearly 30,000 real estate investors/owners.
extensive industry knowledge, local expertise and dedicated service,
Banking partners with the firm’s other businesses to provide comprehensive
solutions, including lending, treasury services, investment banking and
asset management to meet its clients’ domestic and international financial

* *

*Treasury & Securities Services: **Treasury & Securities Services is a
global leader in transaction, investment and information services. We are
one of the world’s largest cash management providers, processing a
market-leading average of $3.7 trillion in U.S. dollar transfers daily as
well as a leading global custodian with $13.2 trillion in assets under
custody. *

* *

*Asset Management: **Asset Management is a global leader in investment and
wealth management with assets of $1.5 trillion under supervision. Our
clients include institutions, retail investors and high-net-worth
individuals in every major market throughout the world. We offer global
investment management in equities, fixed income, real estate, hedge funds,
private equity and liquidity. We provide trust and estate, banking and
brokerage services to high-net-worth clients and retirement services for
corporations and individuals.*

Terri Cosgrove | Chase Retail Financial Services | Executive Recruiter, VP
Phone: 614-213-6637 Cell: 614-537-4511| 1111 Polaris Parkway | Columbus, OH
Terri.Cosgrove at Chase.com
Explore opportunities & apply on-line today! www.chase.com/careers

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