Q: Best value in usability testing labs

30 Jul 2009 - 10:51am
420 reads
Dana Chisnell
2008

On Jul 30, 2009, at 8:13 AM, Nathan wrote:

> We are looking for a testing facility. Please share your experience
> with web application testing labs.
> -Value (rate per hour).
> -Availability (amount of notice).
> -Equipment (including rental expense).
> -Would you recommend your own staff (or that of the facility).
>
>
> Thanks for your time ,
> Nathan at bestica.com
>
> www.bestica.com
> @bestrecrutica
>

Nathan,

If you're doing exploratory or formative testing, where you're early
in a design and/or working with prototypes, the best value comes from
*not* being in a lab. Gather up your team and go to where the users are.

Value:
Testing in the field gets you additional (environmental,
contextual) data, and you can spend the money you would have spent on
rental fees doing more sessions.

Availability:
Only depends on the availability of the participant and the team.
And much more flexible than having to book a specific time in a lab.

Equipment:
You don't really need any, except whatever it is you're testing.
You do not have to record sessions. If you have people from the team
with you, all you need is their undivided attention.

Recommendation:
Doing usability testing in the field is fun, yields rich data, and
is much easier to pull together in many ways than testing in a lab.

Dana
:: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: :: ::
Dana Chisnell
415.519.1148

dana AT usabilityworks DOT net

www.usabilityworks.net
http://usabilitytestinghowto.blogspot.com/

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