Low Cost, Off Site, Remote Testing Options and Strategies

10 Jun 2009 - 11:39am
5 years ago
7 replies
681 reads
Damon Dimmick
2008

Hi All,

I was wondering if anyone has experience with very low cost, off-site
testing software and strategies.

In the next few months I may have to conduct several off-site
interaction observations but will not be able to travel. At my disposal
are some quiet testing rooms equipped with computers that have web cams.
I'm looking for suggestions of low cost remote testing software that I
could employ to run / record interaction sessions with subjects
remotely. Platform isn't so important, but something that can run on
both OS X as well as Windows would be nice and cause less of a hassle.

In the past I've used Moray, but the price is a bit prohibitive for the
kind of low-fi work I'll be doing.

In addition to software suggestions, does anyone have any helpful hints
about basic strategy? Not being on site, I'll probably use a remote
partner to serve as the prompter for the test, but that partner will
most likely not have any IxD (or related) training, so I want to keep
their role as slim as possible.

All ideas and suggestions are welcome. Usually I would be on site doing
the setup, and have someone else do the remote recording, but this time
I'm flying solo.

Sincerely,
Damon

Comments

10 Jun 2009 - 12:31pm
Amy Silvers
2007

Have you looked at UserVue? It's another TechSmith product, like
Morae:

http://www.techsmith.com/uservue.asp

I'm in a similar position, and so far, UserVue is looking like a
good option in terms of features and ease of setup, although I really
wish it weren't Windows-only.

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Posted from the new ixda.org
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10 Jun 2009 - 1:02pm
Vineeth nair
2009

UserVue is a very good option. I conducted remote UTs with users
worldwide using UserVue! True, it would have been great had it
supported MacOS.
As for the strategy...
I mailed them a basic information guide so that they become aware of
what the process will be and how we will proceed with the test.
Uservue comes with a telephone dial in as well. So all that is taken
care. But this feature works only in the US (& Canada). Again, with
uservue, to record the facial expressions is not possible. But apart
from that its a great tool to use! You wont regret using it!

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10 Jun 2009 - 12:11pm
wlmeurer
2009

This is a great post and doc put together on the subject of remote
testing tools: http://www.ixda.org/discuss.php?post=41325

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Posted from the new ixda.org
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10 Jun 2009 - 2:54pm
Damon Dimmick
2008

Does anyone have any experience with Silverback?
http://silverbackapp.com/

Will Meurer wrote:
> This is a great post and doc put together on the subject of remote
> testing tools: http://www.ixda.org/discuss.php?post=41325
>
>
> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> Posted from the new ixda.org
> http://www.ixda.org/discuss?post=42729
>
>
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10 Jun 2009 - 4:56pm
Elizabeth Bacon
2003

Y'all need to see my round-up of remote usability testing tools, which
I posted & published here on the list some weeks ago:

http://spreadsheets.google.com/ccc?key=pc-NAeDLmYFveCRlIejNuFA&hl=en

And I'll add a quick request for folks to try searching for some
information on the Discussion list before posting your message...we
end up with lots of repeat topics. Our upcoming new website will
address this issue in various ways, but in the meantime it's a manual
process.

Cheers,
Liz

Vice-President, IxDA / www.ixda.org
CDO, Devise / www.devise.com

10 Jun 2009 - 5:22pm
Jennifer Richardson
2009

Damon,

I just reviewed several options for remote user testing in December.
Our requirements were:
1. allow user to control the screen
2. record the screen movements
3. video recordings needed to play on WMP or similar
4. Low cost, subscription where you can cancel

I looked at:
Adobe Acrobat Connect
TechSmith - Morae and UserVue
GoToMeeting - $49/month.

We decided on GoToMeeting. It works great, and you can use the VoIP
recording, or just pay for a cheap conference service. I like
AccuConference.

Email me if you want more help. I did 10 sessions, then I took the
videos and audio MP3s and put them together in Windows Movie Maker.
There were several steps for each participant, but in the end it was
great to capture exactly what they were doing. I also converted the
videos to iPod format (as a test. The team didn't need them).
JR

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Posted from the new ixda.org
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10 Jun 2009 - 3:51pm
wlmeurer
2009

Yeah, I've used Silverback. It's really nice and simple. It doesn't
have any stats or anything, but you can use the Mac Remote to add
markers on the fly and you can set Silverback to include visual cues
for clicks and special key presses.

It takes almost no time to set up, but the export takes a long time,
which is annoying. The newest update is supposed to fix that and
other minor issues.

There is no remote option on Silverback and it is Mac only.

Overall, great experience using the software for the few tests I've
run it on.

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Posted from the new ixda.org
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