I am looking for good examples of get started tutorials - by which I mean
the optional tooltips that guide you through an online application for the
first time. I have seen this most often in games, but I know I have run
across it in websites as well. We are proposing to replace existing video
tutorials with this approach and I am looking for examples, studies or
opinions that support or refute this decision.
My sense is that the future of help for new users is to provide these sorts
of optional, in-context tools rather than create and maintain a separate
training video or tutorial. Rather than leave the functional flow to learn
how to use something, this approach walks users through the process so that
they are using while they are learning. It also means if the application is
changed, all that is required is the additional in-context elements, rather
than redesigning and producing a new video, which can become relatively
expensive and complex.
This is a mass consumer travel website, so it is not radically new
functionality, just the usual booking, check in, and payment sort of flows.