> Further, most web-apps have a limited, focused audience. They > should have some training in the web-app before being put in > front of it in the first place.
Daniel, thanx for bring up this issue. I struggle with it. At my current
organization we assume a lot of training and access to help so we can
"scrimp" on making the design actually work.
I realize that in most things there is a balance that we need to create in
most arenas, but falling on "training" seems like a consultants answer b/c
we get paid for consulting services (aka training).
I think I can't really submit to the "help" card. Just like you suggested
that if my users are using the "back button" there is something wrong w/ the
design, I believe that if they need "training" then that is a failure in the
Is there such a thing as an application needing to be too difficult to learn
that it requires training to solve a total problem?
I'm not so sure that I want to settle for a "yes" to that question. Feels
like a failure as a designer.