2009/5/19 Vicki Splaine <vsplaine at 1800flowers.com>:
> Thanks for your responses. Yes, the business unit would like to > implement the type of chat that engages the user after a certain > amount of clicks, or if they abandon the shopping cart, etc. > > I am pushing for something more subtle and unobtrusive, but wanted to > provide them with research/Best Practices documentation to help plead > the case.
Did you recieve any responses? Did you get all of the answers you were after?
I'm interested because I'm hopefully about to start consulting on a
web-based chat system.
User Experience Consultant, Brighton (UK)
+44 (0)7595 226 792