Best Practices for Online Chat

24 May 2009 - 12:32pm
856 reads
Danny Hope

2009/5/19 Vicki Splaine <vsplaine at>:
> Thanks for your responses.  Yes, the business unit would like to
> implement the type of chat that engages the user after a certain
> amount of clicks, or if they abandon the shopping cart, etc.
> I am pushing for something more subtle and unobtrusive, but wanted to
> provide them with research/Best Practices documentation to help plead
> the case.

Did you recieve any responses? Did you get all of the answers you were after?

I'm interested because I'm hopefully about to start consulting on a
web-based chat system.

Danny Hope
User Experience Consultant, Brighton (UK)
+44 (0)7595 226 792

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