Confirm Email field

13 May 2009 - 7:27am
5 years ago
5 replies
1908 reads
sherihy
2008

Does anyone have or know of any research on whether a "confirm email
address" field is helpful or increases the number of valid email
addresses? I am suggesting to my client that they drop it, on the
assumption that most people would copy and paste the same email
address. (But I don't know if that's true, I only know that's what
I do!)

This is in the context of a checkout, where the email address is good
to have but not mission-critical to the task.

Thanks,
Sheri

Comments

13 May 2009 - 9:38am
Yohan Creemers
2008

I would say that you don't need research to support your view.
Shouldn't common sense be sufficient?

I've observed a usability test with 8 participants. None of them
made a typo in the first email field, but two participants made a
mistake in the second (confirmation) field. And yes, you're not the
only one using copy/paste.

In this particular case we removed the second field and added a piece
of text in the line of: 'please double check the email address
entered, we need it to contact you'.

Not backed by research, but when users are asked to enter their
details twice, they must get the impression that they are considered
to be not smart enough to type their own email address.

A second confirmation field only makes sense in case of a password
field, where the characters typed are not visible.

- Yohan

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41979

13 May 2009 - 9:49am
Jack L. Moffett
2005

A good discussion of this occurred back in 2005:

http://www.ixda.org/discuss.php?post=5055

Best,
Jack

Jack L. Moffett
Senior Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com

I am in search of the
simple elegant seductive
maybe even obvious IDEA.
With this in my pocket
I cannot fail.

- Tibor Kalman

13 May 2009 - 2:24pm
Alkin KORKMAZ
2008

I do use copy-paste; therefore "confirm e-mail address" part is not effective in my opinion. But the problem is that, text is so small that I can hardly read what I just write there. I would be happy if the system opens a zoomed window and asks me to confirm my mail address after I fill in there.

Bests...

13 May 2009 - 4:48pm
Alan Mazzan
2009

The main question I have when you copy and paste is... do you look at
the email address you entered to see if it's correct? That, by
default, allows the user to verify that the address is correct before
cutting and pasting.

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41979

14 May 2009 - 8:39am
Chris Jackson
2006

We were using a single field but had problems when customers weren't
receiving their order confirmations, which meant we had to call them.
For me, the goal was to have customers think about their email, not
just to enter it twice. So we added a notice that appears when the
focus leaves the field:

"Your confirmation will be sent to cjackso at cjackso.com."

The change hasn't been out that long, but the anecdotal evidence is
that the problem has been reduced by a third or so. The solution is
JavaScript dependent, but for our audience that is okay.

See
http://blog.chrisjackson.net/2009/01/email-address-entry-fields/

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41979

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