At our company we are developing a new harbour information system.
The graphical user interface and interaction is very different from
the previous software which has been used for about 10 years.
Part of the project is to create a user guide 'new style' for our
users. We don't want to create a 200 pages document with lots of
screenshots and nobody reads. We are also thinking how to integrate
help / user support in the application itself. The guide(s) have to
been supporting, informative and attractive to read.
Our audience mainly consists of low to average educated, specialized
males with lots of years of experience and knowledge about traffic
management and planning in the harbour.
Are there any good starting points for creating user guide 'the new
way' and integrating user support in your application ?