[Job] Web Content Strategist - NYC - FTE

27 Mar 2009 - 2:04pm
508 reads
Liz Geddes
2008

Hello!

I have a full-time role with a large bank in Jersey City. There is a lot of work to be done and the position just opened. Please send your updated resume to liz.geddes at sapphire.com and give me a call at 212-257-6123 if you are interested and I would be happy to go over the details. Thanks so much!

-- Liz

Job Description:

Our firm is looking to optimize their customer experience with online Portals and Products.

1. Candidate will consolidate its many sources of feedback:

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Organizational

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Product

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Industry knowledge

2. Minimize duplication of information

3. Ensure consistent, accurate information is disseminated to customers / associates across single source

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Information currently resides in a variety of formats and locations

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Information is often generated from redundant, inconsistent sources

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Information is created anew, resulting in still more redundant source data.

4. Explore the potential of leveraging collaborative tools like

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Wiki (To harness, maintain and share the collective knowledge of our company)

5. Provide an integrated, context-sensitive view for

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Internal use by our associates

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External use by customers via self-service portals

Background of Candidate:

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Web strategy, Library Sciences, Taxonomy, web 2.0, customer interaction, Product Management

Duties include:

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Compiling information into different categories (also cutting out duplicate info)

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Once information is categorized, this info will be used to leverage website upgrades

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Assisting Usability team with functional requirements

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Acting as "Feedback / Information Custodian"

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Interacting with Documentation team & Usability Team & various stakeholders

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Pooling information to help generate more revenue via web portals

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Engage with customers to define the requirements and essential elements of a knowledge infrastructure, eliminate unnecessary/underutilized documentation

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Captured, organize, and Customer Feedback for knowledge management

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Use Wiki, feedback, and ratings to harvest and refine requests

Liz Geddes
Sapphire Technologies (A Randstad Company)
Liz.Geddes at sapphire.com
voice: 212-257-6123

cell: 360-581-4522
140 Broadway Suite 4450

New York NY 10005
http://www.sapphire.com/

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